Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shonte Carter

Oswego

Work Preference

Work Type

Full Time

Location Preference

Remote

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Gerald Auto Group
Naperville
08.2024 - Current
  • Managed 150 to 200 inbound and outbound calls daily, delivering high-quality customer support in a fast-paced environment.
  • Achieved a first-call resolution rate of over 80% by effectively troubleshooting technical issues and providing precise information.
  • Coordinated over 90 service appointments weekly, optimizing workflow and communication between customers, advisors, and technicians.
  • Decreased appointment scheduling errors by 15% through meticulous attention to detail and enhanced collaboration with internal teams.

Customer Service Representative

Public Storage
Aurora
12.2022 - 08.2024
  • Managed customer support for 30 to 50 clients weekly, resolving rental, billing, and account issues through professional interpersonal communication.
  • Improved on-time payment rates by 15% through diligent follow-up and proactive communication regarding overdue accounts.
  • Maintained occupancy rates above 85% by effectively converting inquiries into rentals and delivering exceptional customer service.
  • Resolved customer concerns using a retention-focused approach, resulting in increased satisfaction and repeat business.

Patient Care Technician

Edward Hospital
Naperville
07.2014 - 11.2022
  • Provided high-quality care for 10 to 15 patients per shift in a high-acuity environment, utilizing advanced interpersonal and time-management skills.
  • Maintained 100% accuracy in patient documentation, ensuring compliance and quality care through detail-oriented practices.
  • Improved patient response times by 15% through effective problem-solving and proactive communication with care teams.

Education

Downers Grove South High School
Downers Grove, IL
08.2002 - 05.2006

Skills

  • Conflict Resolution
  • Problem Solving
  • Time Management
  • Communication Skills
  • Data Accuracy
  • High-Volume Call Management
  • Appointment coordination
  • Effective communication
  • Detail orientation
  • CRM software
  • Multi-task management

Timeline

Customer Service Representative

Gerald Auto Group
08.2024 - Current

Customer Service Representative

Public Storage
12.2022 - 08.2024

Patient Care Technician

Edward Hospital
07.2014 - 11.2022

Downers Grove South High School
08.2002 - 05.2006
Shonte Carter