Summary
Overview
Work History
Education
Skills
Timeline
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Shivett Griffin

Hoffman Estates

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

8
8
years of professional experience

Work History

Supervisor

H&r Block
11.2022 - Current
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Achieved results by working with staff to meet established targets.
  • Created and managed project plans, timelines and budgets.

Guest Service Representative

Mainstay Hotel
07.2022 - 11.2022
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.

Lead Teacher

Lapetite Daycare
10.2019 - 04.2022
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.

Front End Supervisor

Dana Hotel And Spa
07.2016 - 09.2021
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

High School Diploma -

Austin College And Career Academy
Chicago, IL
06.2016

Skills

  • Inventory Control
  • Schedule development
  • Operations Management
  • Goal-Oriented
  • Adaptability and Flexibility
  • Product Knowledge
  • Scheduling
  • Consultative Sales
  • Guest Relations

Timeline

Supervisor

H&r Block
11.2022 - Current

Guest Service Representative

Mainstay Hotel
07.2022 - 11.2022

Lead Teacher

Lapetite Daycare
10.2019 - 04.2022

Front End Supervisor

Dana Hotel And Spa
07.2016 - 09.2021

High School Diploma -

Austin College And Career Academy

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Shivett Griffin