Shirley Williams
Chicago,IL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Advocate Medical Center
03.2022 - Current
- Provided exceptional customer service to over 100 patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Pulmonary Navigator
Mercy Hospital And Medical Center
09.2016 - 05.2021
- Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
- Collected and analyzed all required demographic, insurance and clinical data necessary to schedule and register patients
- Provided effective day-today administrative assistance to healthcare professionals including PhD's
- Facilitated implementation of electronic medical records
- Worked in customer service including communicating and visiting clinicians and support staff to meet their needs.
- Coordinated care for current and potential patients, as well as all continuing care services for departments
- Effectively utilized medical terminology, ICD-10 and CPT codes
- Sharpened multitasking skills by working in high volume office.
Registrar
Mercy Hospital And Medical Center
06.2013 - 09.2016
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed over 100 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collected all required demographic, insurance and clinical data necessary to schedule, pre-register and register patients
- Accurately verified insurance coverage to attain authorization for charges
- Obtained proper authorization for treatment procedures
- Collected and duly processed various payments including copays and self pay fees
- Processed patient charts in accordance to paperwork flow needs
- Explain policies regarding services and charges
Education
Medical Administrative Assistant
Everest College - Chicago
Chicago, IL06.2013
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06.2009
Skills
- ICD10 and CPT Coding
- Data Entry
- Customer Service
- Microsoft Competent
- Patient Care and Confidentiality
- Ability to multitask in busy clinic settings
- Analytical Thinking
- Patient Registration
Timeline
Patient Service Representative
Advocate Medical Center
03.2022 - Current
Pulmonary Navigator
Mercy Hospital And Medical Center
09.2016 - 05.2021
Registrar
Mercy Hospital And Medical Center
06.2013 - 09.2016
Medical Administrative Assistant
Everest College - Chicago
High School Diploma -
Chicago Vocational Career Academy
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