Shirley Roscha
Centralia,IL
Summary
Dynamic Customer Service Representative with a proven track record at Ready Wireless, excelling in complaint resolution and account updating. Demonstrated empathy and prioritization skills while delivering tailored support, enhancing customer satisfaction. Experienced CNA skilled in patient care and staff training, committed to promoting well-being and maintaining high standards of service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Ready Wireless
08.2011 - 11.2014
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
CNA
Brookside Manor
01.2006 - 01.2011
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported needs of [Number]+ residents under long-term care.
Skills
- Account updating
- Scheduling
- Complaint resolution
- Staff training
- Customer RMA management
- Clerical support
- Reading comprehension
- Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Ready Wireless
08.2011 - 11.2014
CNA
Brookside Manor
01.2006 - 01.2011
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