Shirley Marshall - Jones
Homewood
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
26
26
years of professional experience
Work History
Case Manager RN
Advocate Health Care
11.2018 - Current
- Initiate comprehensive nursing evaluation and develop plan of care by planning and exchanging information with physicians, staff, families and patients
- Provide and direct provisions of nursing care to patients as prescribed by the physician
- Responsible for facilitating patient comprehensive assessments, recording patient assessments, care plans, interventions, and observations using Epic and Oasis software.
Case Manager
AMITA Health
04.2019 - 12.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
Case Manager RN
VITAS Healthcare
07.2012 - 10.2018
- Evaluate patients for admission to hospice and palliative programs
- Communicate with physicians for plan of treatment/care and advocate for patient and family
- Develop and implement patient care plans, discharge planning and provide education on medications/care to patient and family.
- Facilitate case conferences with staff and physicians and assess patient’s condition on a weekly basis
Staff/Charge Nurse
Advocate Christ Medical Center
10.1999 - 01.2011
- Provided direct quality care in same day surgery, PACU and Emergency room for 10 years
- Assessed and monitored patients for condition changes and reported any changes to the physician
- Collaborated with other professionals to ensure effective patient care delivery.
- Initiated patient education to ensure patients and families were educated regarding procedures, medication and follow-up care
- Performed the utilization review of patients
Education
B.S. - Nursing
Lewis University
Romeoville, Illinois05.1993
Associate Degree in Nursing - Associate In Nursing
South Suburban College of Cook County
South Holland, IL05-1978
Skills
- CPR
- Oasis
- Epic Software
- Electronic Medical Records Documentation
- Case Management
- Excel proficiency
- Discharge Planning
- Medication Reconciliation
- Needs Assessments
- Telephone Communication
- Regulatory Compliance
- Ability to train others
- Excellent attention to detail
- Efficient, productive and independent
- A team-oriented attitude
- Problem-solving
- Time management
- Staff education and training
- Patient assessment
- Medical records management
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Taking vitals
- Critical care
- Medication distribution
Timeline
Case Manager
AMITA Health
04.2019 - 12.2024
Case Manager RN
Advocate Health Care
11.2018 - Current
Case Manager RN
VITAS Healthcare
07.2012 - 10.2018
Staff/Charge Nurse
Advocate Christ Medical Center
10.1999 - 01.2011
B.S. - Nursing
Lewis University
Associate Degree in Nursing - Associate In Nursing
South Suburban College of Cook County
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