Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shirica L. Roberson-Flowers

Joliet

Summary

Accomplished professional with 20+ years of experience in supervisory roles, case management, case escalations and organizational leadership. Adept at recruitment, staff training, and compliance with state policies. Skilled in resolutions and fostering partnerships to improve outcomes for research and consumer interactions. Eager to leverage a proven track record of improving processes and driving organizational success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Program Supervisor

Greenlight Family Services
05.2022 - Current
  • Led a team of recruiters to ensure timely and accurate youth adoption listings, adhering to Policy 309 in collaboration with DCFS
  • Trained and evaluated staff performance, achieving a 15% improvement in case note accuracy
  • Monitored and updated The Heart Gallery, reducing errors by 10% through process optimization
  • Conducted weekly supervisions and participated in staff training sessions to promote team development
  • Established partnerships with legal teams and agencies, expediting case movement by 20%

Human Resource Specialist I

Amazon Corporate
05.2020 - 05.2022
  • Managed 100+ accommodation cases monthly, collaborating with stakeholders to streamline approval/denial processes
  • Delivered comprehensive training to employees, managers, and HR teams, increasing awareness of disability and leave policies
  • Spearheaded process improvements that reduced case resolution time by 25%
  • Acted as a liaison between employees, vendors, and departments, ensuring compliance with company and legal standards

Supervisor

One Hope United
09.2017 - 01.2020
  • Directed a diverse team of case managers, ensuring 100% compliance with mandates related to timeliness and quality
  • Strengthened community resource partnerships, leading to a 30% increase in service efficiency for families
  • Implemented family engagement best practices, improving child welfare outcomes by 20%

Case Manager

One Hope United
04.2009 - 09.2017
  • Managed a caseload of 50+ clients, providing counseling and coordinating services for families in need
  • Collaborated with schools, courts, and healthcare providers to address issues like abuse and poverty, achieving a 90% client satisfaction rate
  • Facilitated interventions that supported successful social adjustment for at-risk children

Education

Master of Health Services -

Governors State University
University Park, IL
05.2009

Bachelor of Arts (B.A.) - Interdisciplinary Studies

Governors State University
University Park, IL
12.2007

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Leadership & Team Management
  • Problem Solving and Decision Making
  • Active Listening and Effective Communication
  • Recruitment and Training
  • Promoting Inclusion & Diversity
  • Policy & Procedures

Certification

  • State of Illinois Child Welfare Licensure
  • Illinois Licensed Substitute Teacher
  • Certified Illinois Direct Service Professional for Individuals with Disabilities
  • CPR, AED & First Aid Certified

Timeline

Program Supervisor

Greenlight Family Services
05.2022 - Current

Human Resource Specialist I

Amazon Corporate
05.2020 - 05.2022

Supervisor

One Hope United
09.2017 - 01.2020

Case Manager

One Hope United
04.2009 - 09.2017

Bachelor of Arts (B.A.) - Interdisciplinary Studies

Governors State University

Master of Health Services -

Governors State University

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Shirica L. Roberson-Flowers