Shir Vaknin
Haifa
Summary
Experienced in administration, customer service, and office management. Skilled in handling clients, suppliers, diary management, and coordinating across various interfaces. Committed, task-oriented, capable of working in teams, and thriving under pressure.
Overview
5
5
years of professional experience
Work History
Administrative Manager
Medical tourism
Haifa
07.2022 - 10.2023
- Managed the administrative tasks of the company, including phone and front desk support for customers and suppliers.
- Functioned as the right-hand of the CEO, responsible for coordinating treatment days in the clinic, scheduling customers, and team members, as well as coordinating customers to different branches.
- Followed up on invoices, conducted various company reports, and transferred relevant information to the respective personnel.
- Managed multiple diaries while working on an ongoing basis, scheduling meetings and appointments.
- Drafting and typing documents, handling outgoing and incoming mail, and organizing company events.
- Managing the company's Facebook pages while providing customer support.
Delivery Coordinator
Agadir restaurant
Haifa
04.2019 - 04.2022
- Managed coordination between deliveries and the scheduling of couriers while ensuring timely delivery.
- Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
- Responsible for customer service at the restaurant, resolving complaints and delivery issues.
- Worked under pressure with multiple stakeholders and suppliers.
- Ensured delivery of all order according to customer requirements.
- Managed organization and maintenance of the delivery station
Education
High School Diploma -
Leo Baeck
Haifa2018
Advertising And Marketing Communication -
Kiryat Ono College
Skills
- Stakeholder Management
- CRM and Office Management Software
- Organization and Multitasking
- Schedule Management
- Customer Service Management
- Performance Improvement
- Office Administration
Languages
Hebrew
First Language
English
Intermediate (B1)
B1
Military Service:
Hebrew Instructor - Assisted soldiers having difficulty with Hebrew language in various courses.
- Responsible for enrolling soldiers in courses like T'Gat, Netiv, and Ulpans.
- Maintained continuous communication with soldiers and their superiors.
-Received an award of excellence and a certificate of appreciation on Independence Day.
Timeline
Administrative Manager
Medical tourism
07.2022 - 10.2023
Delivery Coordinator
Agadir restaurant
04.2019 - 04.2022
High School Diploma -
Leo Baeck
Advertising And Marketing Communication -
Kiryat Ono College
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