SAP
Shir Ben David
-
Rehovot
Summary
Possesses excellent social and technical abilities in computing and IT. Holds an honors degree with a 90 average. Six years of experience in IT and customer service. Skilled in teamwork and independent work, self-learning, quick adaptation, and multitasking under pressure.
Overview
5
5
years of professional experience
Work History
Help Desk Manager
Electra
08.2017 - 01.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Developed and wrote a comprehensive training booklet, assisting and guiding new employees for fast and effective onboarding.
Help Desk
IAI
12.2016 - 07.2017
- Managed help desk tickets with exceptional attention to detail, ensuring resolution within established timeframes.
- Collaborated with IT help desk and other teams to troubleshoot networks, identify root causes, and provide escalated support.
- Analyzed help desk metrics, implemented changes, and increased efficiency and effectiveness.
Computer Network Defense Manager
IDF
08.2014 - 08.2016
- Collaborated with cross-functional teams to establish consistent security policies and best practices.
- Management and resolution of cyber incidents, ensuring operational continuity and strict security.
- Managing reports and conducting cyber investigations.
Education
The Complete Quality Assurance Course
Udemy
2024
Bachelor of Arts - Management Information Systems, Israel
Peres Academic Center
04.2001 -
Skills
Test Plan Development
Database Testing
Hardware diagnostics
Team Collaboration
Creativity
Information security expert
Software
ERP
Priority
SQL
JIRA
PHP
HTML
Timeline
Help Desk Manager
Electra
08.2017 - 01.2020
Help Desk
IAI
12.2016 - 07.2017
Computer Network Defense Manager
IDF
08.2014 - 08.2016
Bachelor of Arts - Management Information Systems, Israel
Peres Academic Center
04.2001 -
The Complete Quality Assurance Course
Udemy
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