Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinale King

Chicago,il

Summary

Dynamic Customer Service Representative with proven expertise , excelling in active listening and critical thinking. Adept at resolving complex customer inquiries while maintaining confidentiality and compliance with regulations. Recognized for enhancing customer satisfaction through effective communication and meticulous data entry, ensuring accurate account management and support. I also always apply my motto " The Customer Is always Right" handling issues/concerns under company policy and protocol, showing my dedication to customer loyalty and satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Clarity Partners
07.2024 - Current
  • Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails .
  • Provide proper resolutions and deliver accurate information for customer account related questions , concerns ,and requests while fully adhering to all policies, procedures, and protocols .
  • Walk the customer through and explain billing types, charges ,and rates .
  • Direct unresolved and out of scope issues to the next level of support personnel or to the proper department .
  • Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality , communication and professionalism always.
  • Provide accurate information on billing types. charges , rate, and municipal requirements.


Customer Service Representative

Chicago Lighthouse
11.2022 - 01.2024
  • Adhere to the Privacy Act as it relates to the confidentiality of information released.
  • Maintain up to date knowledge of the Illinois Tollway regulations and policies .
  • Update customers accounts with accuracy and maintain appropriate documentations of phone inquires.
  • Utilize a Tollway procedure that immediately processes.

Education

High School Diploma -

Al Raby School/ Cmty Environment
Chicago, IL
05-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call Handling
  • Quality Control
  • Communicating with clients
  • Providing Customer Support
  • Inbound phone call management
  • Verbal and written communication

Timeline

Customer Service Representative

Clarity Partners
07.2024 - Current

Customer Service Representative

Chicago Lighthouse
11.2022 - 01.2024

High School Diploma -

Al Raby School/ Cmty Environment

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Shinale King