Summary
Overview
Work History
Education
Skills
Timeline
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Shikita Cain

Buffalo Grove

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Online Personal Shopper

Walmart
Wheeling
08.2024 - 02.2025
  • Scanned items when pulling from shelves to update system stock information.
  • Suggested comparable products to replace out-of-stock items.
  • Greeted customers and answered product or service questions.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Processed refunds, returns and exchanges efficiently.
  • Secured and stored items until customer pickup.

Home Health Aide

European Service At Home
Chicago
05.2023 - 08.2024
  • Helped client with medication self-administration.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Transported clients to doctor appointments and social events.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Managed patient transportation and appointment scheduling.
  • Changed bed linens and maintained a clean-living environment for the client's safety.
  • Prepared meals and snacks according to prescribed diets.

Assistant Classroom Teacher

Just For Kids LLC
Chicago
09.2021 - 05.2023
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Transported youth to specified destinations safely and on time.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Engaged students in meaningful conversations about course material during class time.

Shuttle Bus Driver

First Transit
Chicago
10.2016 - 07.2019
  • Answered questions about routes, destinations, schedules, stops, transfers. from passengers in a friendly manner.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Verified passenger manifests to ensure all passengers were accounted for before departure.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
  • Ensured timely arrival at each destination by monitoring traffic conditions and taking alternate routes when necessary.

Education

Medical Assistance

B.I.R Medical Assistance
Chicago, IL
03-2012

High School Diploma -

Phillips Academy
Chicago, IL
06-2006

Skills

  • Communication skills
  • Call handling
  • Verbal and written communication
  • Proper phone etiquette
  • 3 years of call center customer service
  • Some medical terminology
  • 10 years of customer service
  • Some Knowledge of Housing Specialist

Timeline

Online Personal Shopper

Walmart
08.2024 - 02.2025

Home Health Aide

European Service At Home
05.2023 - 08.2024

Assistant Classroom Teacher

Just For Kids LLC
09.2021 - 05.2023

Shuttle Bus Driver

First Transit
10.2016 - 07.2019

Medical Assistance

B.I.R Medical Assistance

High School Diploma -

Phillips Academy

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Shikita Cain