Sheyla D Jarosz
Lisle
Summary
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments. My objective is to find an office that promotes dedication to client satisfaction and uphold dental standards with an opportunity for growth.
Overview
25
25
years of professional experience
Work History
Office Manager
Randallwood Dental
11.2022 - 01.2025
- Streamlined office procedures to enhance patient flow and improve overall operational efficiency.
- Managed scheduling and coordination of appointments, optimizing staff utilization and resource allocation.
- Oversaw inventory management processes, ensuring timely supply ordering and reducing wastage.
- Implemented electronic health record systems, improving data accuracy and retrieval speed for patient information.
- Trained and mentored administrative staff in best practices for customer service and office protocols.
- Developed comprehensive training materials to support onboarding of new team members in office operations.
- Coordinated communication between departments to ensure seamless collaboration on patient care initiatives.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Manager/ Orthodontic Leader
Schaumburg Dental Studio
01.2013 - 01.2020
- Led team in achieving sales targets through strategic moves and customer engagement.
- Streamlined office procedures to enhance patient flow and improve overall operational efficiency.
- Managed scheduling and coordination of appointments, optimizing staff utilization and resource allocation.
- Implemented electronic health record systems, improving data accuracy and retrieval speed for patient information.
- Trained and mentored administrative staff in best practices for customer service and office protocols.
- Developed comprehensive training materials to support onboarding of new team members in office operations.
- Coordinated communication between departments to ensure seamless collaboration on patient care initiatives.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Coordinated promotional events, driving customer traffic.
- Developed training programs to enhance staff performance and service quality.
Office Manager
Evanston Dental Spa
01.2014 - 01.2018
- Supervise Staff
- Insurance Administrator
- Collections
- Marketing
- Treatment Plan coordinator
- Financial Coordinator
- Assist doctor when needed
- Training new employees
- Answering phones and assisting patients when making appointments
- Analyzed operational workflows, identifying areas for improvement and implementing effective solutions to enhance productivity.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Office Manager
Wiesman Cosmetic Institute
01.2010 - 01.2013
- Supervise staff
- Train new employees
- Order office and medical supplies
- Run medical clinics
- Consult patients for surgeries
- Collect patient payments
Medical Assistant
Wiesman Cosmetic Institute
01.2009 - 01.2010
- Assist doctors
- Verify insurance
- Schedule patients for surgery
- Keep materials stocked
Medical Receptionist
Wiesman Cosmetic Institute
01.2008 - 01.2009
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated patient check-in and check-out processes, ensuring accurate data entry and compliance with protocols.
- Maintained electronic medical records, enhancing accessibility and accuracy of patient information.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Trained new reception staff on administrative procedures and clinic policies, fostering a collaborative environment.
- Developed process improvements for handling insurance claims, reducing turnaround time for reimbursements.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Improved accuracy of patient data with meticulous record-keeping.
Dental Assistant
A Brush Above Family Dental
01.2000 - 01.2008
- Assisted in patient preparation and comfort during dental procedures.
- Maintained cleanliness and sterilization of dental instruments to ensure safety.
- Managed patient scheduling and follow-ups to optimize clinic workflow.
- Educated patients on oral hygiene practices and post-treatment care.
- Implemented inventory management practices for dental supplies, reducing waste.
- Led initiatives to enhance patient experience through streamlined appointment processes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
Education
No Degree -
University of Chicago
Chicago, IL07-2008
High School Diploma -
Good Counsel High School
Chicago, IL01.2002
Skills
- Fluent in Spanish
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Administrative support
- Relationship building
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
- Conflict management
- Staff hiring
- Employee training
- Training and coaching
- Policy implementation
- Workflow optimization
- Financial reporting
- Dentrix Ascend
- Dentrix
- Dolphin
- Eagle Soft
Accomplishments
- Planned and coordinated team building events.
- Developed and instituted employee training and retention initiative which reduced personnel turnover.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion.
- Achieved certification through the Scheduling Institute
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Supervised team of 25-30 staff members.
- 5 Star phone certified
- Achieved certification through SPEAR.
Languages
English
Native or Bilingual
Timeline
Office Manager
Randallwood Dental
11.2022 - 01.2025
Office Manager
Evanston Dental Spa
01.2014 - 01.2018
Manager/ Orthodontic Leader
Schaumburg Dental Studio
01.2013 - 01.2020
Office Manager
Wiesman Cosmetic Institute
01.2010 - 01.2013
Medical Assistant
Wiesman Cosmetic Institute
01.2009 - 01.2010
Medical Receptionist
Wiesman Cosmetic Institute
01.2008 - 01.2009
Dental Assistant
A Brush Above Family Dental
01.2000 - 01.2008
No Degree -
University of Chicago
High School Diploma -
Good Counsel High School
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