Sheryl Cappello
Hoffman Estates
Summary
Results-oriented professional with extensive experience providing administrative, financial, and technical support across multiple teams. Collaborates seamlessly with diverse departments such as operations, human resources, marketing, and benefits administration. Demonstrates effective management of multiple projects and deadlines while maintaining exceptional attention to detail. Trusted point of contact for clients, customers, vendors, and service providers, utilizing strong communication and interpersonal skills. Proficient in creative problem-solving and adept at leading teams to success, consistently surpassing expectations to drive organizational growth and operational efficiency.
Overview
31
31
years of professional experience
Work History
Senior Director of Operations and Business Administration
Homewatch CareGivers Northshore
05.2023 - 06.2024
- Direct, administer, and coordinate all business activities
- Oversee client care plans to ensure they are complete, accurate and up to date
- Ensure policy and procedure compliance
- Address Client Intake calls
- Oversee all recruiting, training including orientation, case orientation, and ongoing training
- Manage client, caregiver, and outside care collaborator relations
- Overseeing scheduling department
- Overseeing caregiver training
- Completing annual caregiver performance reviews
- Staying up to date on IDPH policies
- Renewing benefits annually
- Overseeing caregiver appreciation events
- Responding to unemployment claims and hearings
- Supporting COO as needed
- Overseeing Recruiter/Trainer
- Ensure compliance with safety regulations
- Maintain up-to-date knowledge of safety requirements
- Conduct regular compliance audits
- Develop and implement safety policies and training programs
- Knowledge of facilitated and non-facilitated training methodologies and tools
- Ability to educate, communicate, negotiate, and influence with all levels of management to produce outcomes
- Ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines
- Ability to creatively tackle problems while working under pressure
- Ability to show good judgment, take initiative, and make decisions to accomplish job duties
- Ability to work closely with peers to ensure successful learning outcomes
- Guide and manage the leadership team
- Develop and manage program budgets with finance, including hiring plans
- Build relationships with external stakeholders such as community service providers, legislators, and regulators
- Ensure compliance with Federal, State, and local regulatory standards
- Participate in strategic planning and share best practices across programs
- Finances: Manage budgets, payrolls, and financial reporting
- Staff: Hire, train, and supervise administrative staff
- Policies: Create and implement policies and procedures
- Compliance: Ensure compliance with health regulations and other regulations
- Communication: Act as a liaison between the practice and external parties, such as insurance companies and vendors
- Business planning: Assist with business planning and process improvements
- Reporting: Prepare reports for management
- Purchases: Assist with negotiating purchases for supplies and equipment
- Supervises personnel in the areas of Accounting, Accounts Payable, Accounts Receivable, Insurance Billing, Scheduling, Bank Deposits, Payroll, Utility Billing, Cash Receipts, and Customer Service
- Performs reviews and analyzes financial transactions
- Maintains General Ledger in compliance with generally accepted accounting principles
- Performs utility billing-related duties such as customer service, responding to various inquiries, initiating work orders, communicating with field personnel, data maintenance, monitoring and administering the collection process, performing billing and payment adjustments
- Assists with annual budget preparation
- Assists in hiring, training, and developing staff; performs performance evaluations; assists with implementing disciplinary measures
- Responsibilities include timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations
- Support implementation of adjustment plans, pricing, and networks, consistent with strategic or administrative needs
- Self-motivated and have an enhanced ability to prioritize and plan in a fast-paced environment
- Monitor care delivery quality and staff adherence to regulations, policies, and best practices
Director of Operations and Business Development
By Your Side Autism Therapy Center
05.2023 - 06.2024
- Responsibilities range from administrative duties to the development of the center's team, including but not limited to:
- Positive Parent Experience is at the utmost importance
- Liaison of communication for parents needs and clinical requirements
- The first line of contact for any parent concerns or needs brought forward
- Uphold policies regarding attendance, therapy holds, and changes in availability
- Intake and Enrollment duties upon receiving new client information
- Directly oversee and manage all intakes through auditing documentation, following up appropriately, and completing parents tours and consultations as scheduled
- Use my leadership skills to implement process improvement and change strategies, identify expansion opportunities, develop top talent and improve client/parent satisfaction
- Communicate with Senior Manager – Operations intake and enrollment needs and trends
- Uphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical team
- Review all new parent paperwork with parents to ensure policies are understood
- Audit the therapy floors to keep quality of the center to be upheld to provide the best for our team and clients
- Consistently present on the floor, especially during busier transitions
- Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use
- Improving and standardizing cleaning
- Partner with Clinic Manager and discipline leads to foster collaboration and positive team morale
- Directly oversee and lead the Scheduling Manager and Office Coordinator
- Discipline employees as needed due to professionalism and attendance
- Lead all employees within the office to provide a professional and efficient clinic
- Maintained budget, strived and succeeded for the best utilization and cancel rate in the company
- Assist Director – Operations and Sr Manager – Operations with weekly reporting
- Drive weekly, quarterly, and yearly metrics for cancellation rates, utilization, billable hours, and file compliance
Practice Manager
Partners In Care
06.2021 - 02.2023
- Oversaw practice operations to verify employee standard adherence
- Established budgets for practice operations and advertising efforts by assessing care and promotional requirements
- Assisted patients with scheduling and procedure information by fielding queries at the front desk
- Implemented procedures and policies by researching current trends and requesting input from patients and staff
- Facilitated positive client experience by analyzing office routines for hospitality improvements
- Fielded staff concerns with empathy and directness to enable coherent dialogue
- Managed business aspects such as employing and supervising staff and handling paperwork and insurance claims
- Addressed client apprehension by explaining procedures and certifying staff expertise
- Advised and instructed patients regarding preventive dental care, causes and treatment of dental problems and oral health care services
- Formulated plan of treatment for patient's teeth and mouth tissue
- Communicated and processed payments with knowledge of patient policy coverage
- Evaluated staff performance by querying patients and monitoring appointment activity
- Promoted organized practice efforts with clear communication of staff responsibility expectations
- Partnered with seniors to create vision, policies and strategic goals and objectives for business
- Established evaluation and performance management policies and measurements
- Conducted the first round of telephonic interviews for candidates to schedule interviews
- Developed and administered comprehensive and compliant HR workplace policies and training
- Worked with recruitment agencies to source candidates for specific job positions
- Recruit, train and develop staff to meet individual needs and operational objectives to meet the needs of the business
- Screened candidates, coordinate interview process, facilitate offers, employment negotiations, consult with hiring managers, develop recruitment needs and selection criteria, and onboarding and training new hires
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Prepared and followed budgets for personnel operations
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Oversaw evaluation, classification and rating of occupations and job positions
- Developed, administered and evaluated applicant tests
- Identified staff vacancies and recruited, interviewed and selected applicants
- Participated in phone and in-person interviews to determine final candidates for consideration
- Increased knowledge of enrollment management practices related to recruiting and marketing strategies
Sp. Ed Teacher/Sub Teacher
School District 54
08.2015 - 05.2022
- Implementing special education or related services for a class and/or to provide direct assistance to students
- Duties varied depending upon the age of my students served, as well as the nature and severity of the student's disabilities
- Helped to assist in the educational and social development of students under the direction and guidance of the facilitator and classroom teachers
- Assisted in the implementation of Individual Education Plans for the students and monitored their progress
- Provided support for individual students inside and outside the classroom to enable them to fully participate in activities
- Supported staff with Crisis Intervention when needed
- Worked with children and adults from the ages of 4-22 with intellectual disabilities such as ASD, bipolar disorder, schizophrenia etc
- Work with other professionals, such as speech therapists, social workers, occupational and physical therapists
- Assist classroom teachers with maintaining student records such as IEP implementation and data records
- Support students with emotional or behavior concerns and assist them in developing appropriate social skills
- Communicated orally and in writing with students, parents and other professionals
- Promoted a positive learning environment to engage students and encourage lesson participation
- Modeled professional and ethical standards when dealing with students, parents and community
- Delivered continuous and appropriate student growth and achievement for age group, subject area and program classification
- Provided a positive environment, encouraging students to be actively engaged in the learning process
- Liaised with assistant teachers to manage and co-teach curriculum to large groups
- Presented academic content using various engaging and rigorous instructional strategies
Operations Manager
Partners In Care
07.2013 - 08.2016
- Main responsibilities included maintaining and organizing all administrative functions including but not limited to answering phone calls, checking patients in, obtaining proper documents, receiving, and distributing emails, handling finances, preparing end of the day reports
- Recruit, train and develop staff to meet individual needs and operational objectives to meet the needs of the business
- Screened candidates, coordinate interview process, facilitate offers, employment negotiations, consult with hiring managers, develop recruitment needs and selection criteria, and onboarding and training new hires
- Create and present patient treatment plans according to proposed dental recommendations
- Prepared and filed electric insurance claims, obtain, and enter insurance breakdowns and benefits, receive and distribute insurance payments, maintain and follow up with aging insurance reports
- Prepare Billing Statements as necessary to ensure accurate account receivable reports
- Maintain organization and patient confidentiality by properly documenting and adhering to HIPPA requirements
- Prepared patient financial action plans, coordinated patient financial arrangements according to the financial policy
- Maintained appropriate financial documentation, including signed financial agreements if financing treatment
- Conducted staff meetings to relay general information or to address specific topics
Business Administrator
Reena Jabamoni
07.2003 - 08.2013
- Administrative functions included partnering with practice managers to devise and monitor metrics and related tools to evaluate and improve health delivery systems
- Conduct monthly chart audits for practice and infertility medical units
- Collaborate with subject matter experts to create and implement preventative initiatives; developed and initiated preventative disease management plans for cervical cancer and colon cancer-eligible populations
- Leverage strategic alliances to perform patient data pulls and disseminate information
- Generate detailed reports focusing on patient outcomes to facilitate decision-making and influence process improvement, program development, and long-range planning
- Infertility: Schedules procedures and coordinated blood and ultrasound tests needed for infertility patients
- Billed with the use of ICD-9 & ICD-10 codes
- Verified benefits for procedures
Office Manager
Ridge Dental Care
07.1993 - 06.2003
- Conducted performance reviews for staff employees
- Practice managers duties included the daily operations and administration of the dental office including patient and employee relations, performance management and achievement of operational and business objectives
- Manage patient scheduling and expedite patient flow through the practice
- Implemented office procedures, creating streamlined processes
- Address and resolve patient concerns in a timely/professional manner
- Monitor accurate and up-to-date billing of patients
- Oversee the processing of dental insurance claims
- Ensure correct storage of patient records
- Ensure daily deposits are completed accurately and on time
- Develop/monitor office budget, manage inventory/office supplies
- Create and analyze management reports
- Manage office schedules following policies and procedures
- Establish collaborative working relationships with all staff
- Recruit, train and develop staff to meet individual needs and operational objectives
- Hold staff to highest standards of integrity by monitoring adherence to all federal, state and practice standards
- Develop and support marketing activities i.e
- Social media campaigns
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Created staff schedules based on established guidelines and priorities
- Optimized office policies, meeting internal needs while upholding organizational standards
Education
BACHELOR OF SCIENCE - MANAGEMENT AND LEADERSHIP /HUMAN RESOURCES
NATIONAL LOUIS UNIVERSITY
CHICAGO, ILLINOIS09.2020
ASSOCIATES - SCIENCE
HARPER COLLEGE
PALATINE, ILLINOIS06.2014
Skills
- Problem Solving
- Strong interpersonal & communication skills
- Customer Relationship Management (CRM)
- Ability to work collaboratively as part of a team
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Payment Plans
- Accounts Payable and Accounts Receivable
- Operational
- Purchasing
- Office Supplies and Inventory
- Inquiry Requests monthly
- Cross-functional coordination
- Operational excellence
- Logistics management
- Workforce planning
Timeline
Senior Director of Operations and Business Administration
Homewatch CareGivers Northshore
05.2023 - 06.2024
Director of Operations and Business Development
By Your Side Autism Therapy Center
05.2023 - 06.2024
Practice Manager
Partners In Care
06.2021 - 02.2023
Sp. Ed Teacher/Sub Teacher
School District 54
08.2015 - 05.2022
Operations Manager
Partners In Care
07.2013 - 08.2016
Business Administrator
Reena Jabamoni
07.2003 - 08.2013
Office Manager
Ridge Dental Care
07.1993 - 06.2003
ASSOCIATES - SCIENCE
HARPER COLLEGE
BACHELOR OF SCIENCE - MANAGEMENT AND LEADERSHIP /HUMAN RESOURCES
NATIONAL LOUIS UNIVERSITY
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