Sherry Pasquinelli

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Worked all VIP clubs offering high end service worked at all properties in Chicago . Comiskey Park, Wrigley Field, United Center , Arlington racetrack , Ravinia

• Maintained detailed records of guest preferences, utilizing information to provide tailored services during future visits.
• Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
• Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Explained menu items and suggested appropriate options for food allergy concerns.