IT Program Manager with extensive experience in project and program management. Proficient in Agile methodologies and relationship management, consistently delivering products that improve efficiency and data integrity. Demonstrated success in leading cross-functional teams and streamlining processes to meet organizational objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Program Manager
Baird & Warner
01.2021 - Current
Oversaw a portfolio of new product development initiatives with annual budgets ranging from $500, 000 - $1,200,000.
Led cross-functional teams of developers (internal and external), and internal business users to define product vision, strategy, roadmap and feature definition to deliver associate and agent facing products to increase organizational efficiency, reduce costs, and increase data integrity.
Established and maintained positive relationships with business leadership and stakeholders through understanding their needs and identifying technical solutions to address their concerns.
Developed and managed budgets, resource plans, schedules, and work plans for projects.
Facilitated daily standups, sprint planning, story grooming and sprint retrospectives.
Led requirements gathering sessions with business users to determine product feature needs and create user stories.
IT Project Manager
Baird & Warner
01.2021 - 12.2021
Led a cross-functional team of internal users (6) and external software developers (8) to build out new software applications to integrate internal systems across divisions, reduce data integrity issues, and increase processing speed.
Coached internal business users on Agile, Scrum, , Asana, and Jira to increase their understanding of project management methodologies and tools.
Served as test lead for pilot and implementation of software application.
Software Development Lead / Program Manager
Holland LP
01.2016 - 12.2021
Program manager for a sales-driven manufacturing project with five distinct project teams: engineering, manufacturing, software development, hardware development, and operations. Project budget of $3.3 million dollars and an eight month build cycle. Delivered vehicle to customer on-time and within budget.
Led product strategy for customer-specific customizations by collaborating with customers, expert product users, sales managers, and software engineers.
Managed cross-functional team of software engineers and quality engineers to launch major and minor releases of software products.
Identified and prioritized product requirements, features, and function ensuring project execution and customer satisfaction.
Led implementation of a Project Management Office within the organization, including defining project management methodologies, creating all assets, initiating a mentoring program, and rolling out initiative to organization.
Training Design and Development Manager
Holland LP
01.2015 - 12.2016
Partnered with key stakeholders to identify learning needs of key roles within the organization.
Created a curriculum plan aligning learning strategy with job tasks and organizational strategy.
Developed 'Lunch and Learn' sessions focusing on key initiatives including project management, accountability, and change management.
Owner
Gesiorski Performance Solution
01.2009 - 12.2016
Managed cost estimates, time estimates, schedule, resource allocation, stakeholders, and budget.
Developed organizational learning strategy for large-scale system implementation.
Defined learning strategy for instructor-led training and eLearning initiatives.
ELearning Project Manager
National Restaurant Association
01.2011 - 01.2015
Responsible for project planning, resource allocation, resource management, cost and time estimation, schedule management, budget management, stakeholder and vendor management, communications, and on-going reporting for all ServSafe product initiatives.
Collaborated with institutional purchasers, vendors, IT, and Product Management to define and implement new course development processes to increase efficiency and reduce development time.
Provided strategic guidance on impact of technology and environment changes on eLearning products.
Defined and implemented best practices for project management and instructional design.
Senior Project Manager
National Restaurant Association
01.2011 - 12.2014
Education
Master of Education - Instructional Technology
Northern Illinois University
DeKalb, IL
Bachelor of Science - Criminal Justice
Loyola University
Chicago
Skills
Project and program management
Product lifecycle oversight
Requirements analysis and gathering
Risk assessment and vendor management
Process optimization
User research and insights
Team development and mentoring
Change leadership
Agile, Scrum, and Waterfall methodologies
Relationship management
Jira, Confluence, and Asana proficiency
Instructional design
Certification
Six Sigma Green Belt, 04/01/16, BIS Illinois
Project Management Professional (PMP), 03/01/11, Project Management Institute