Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherron Johnson

Chicago

Summary

Lead Caregiver with extensive experience in long-term patient care. Expertise in schedule management, healthcare coordination, and communication facilitation among patients, families, and medical professionals. Proven track record of fostering supportive environments tailored to individual patient needs. Leadership and organizational skills have consistently resulted in enhanced patient care outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Caregiver/Medical Scheduler

Brookdale Assisted Living
Chicago
05.2025 - Current
  • Trained and mentored new caregivers on best practices and protocols.
  • Implemented care plans tailored to individual resident needs and preferences.
  • Monitored resident health conditions and reported changes to nursing staff.

Home Health Aide/Caregiver

Destiny Healthcare Services, Inc
Chicago
11.2018 - 04.2024
  • Monitor progress and document patient health status changes to keep the care team updated.
  • Provide patients with assistance in completing daily tasks, reducing the daily burden on family members.
  • Assisted clients with mobility and transportation to appointments or activities.

Customer Service Agent

American Airlines
Chicago
05.2021 - 12.2023
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Developed and trained several new customer service representatives on the proper handling of customer inquiries
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Call Center Customer Service Representative

The Chicago Lighthouse
Chicago
09.2016 - 03.2020
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Education

Certificate - Phlebotomy Technician

Chicago Community Learning Center
Chicago, IL
11-2025

High School Diploma -

Sullivan House High School
Chicago, IL
06.2015

Skills

  • Dementia care
  • Team scheduling
  • Healthcare software proficiency
  • Effective communication
  • Customer service
  • Performance monitoring

Certification

  • Temporary Nurse Aide, AHCA Education | March 2022
  • 20 Hour Armed Security Course, Security Training Concepts | November 2021
  • 20 Hour Unarmed Security Course, Security Training Concepts | November 2021

Timeline

Lead Caregiver/Medical Scheduler

Brookdale Assisted Living
05.2025 - Current

Customer Service Agent

American Airlines
05.2021 - 12.2023

Home Health Aide/Caregiver

Destiny Healthcare Services, Inc
11.2018 - 04.2024

Call Center Customer Service Representative

The Chicago Lighthouse
09.2016 - 03.2020

Certificate - Phlebotomy Technician

Chicago Community Learning Center

High School Diploma -

Sullivan House High School
Sherron Johnson