Sheri Chastain
Poplar Grove,IL
Summary
Dynamic Insurance Account Specialist with a proven track record at Kindbody/Vios Fertility, excelling in claims processing and client relationship building. Expert in data interpretation and underwriting principles, I effectively resolved billing discrepancies and enhanced client satisfaction through tailored solutions, ensuring timely resolutions and comprehensive communication.
Overview
19
19
years of professional experience
Work History
Insurance Account Specialist
Kindbody/Vios Fertility
Hoffman Estates, Illinois
03.2021 - Current
- Processed insurance claims efficiently, ensuring timely resolutions for clients.
- Reviewed patient eligibility and benefits, verifying coverage details accurately.
- Collaborated with healthcare providers to clarify billing inquiries and resolve discrepancies.
- Maintained comprehensive records of insurance interactions and client communications.
- Achieving a healthy DSO working up to 50 claims a day.
- Currently work on computer programs: Azalea and Ideas
Insurance/AR Field Representative
Heartland Dental Care
02.2006 - 01.2021
- Conducted site assessments to identify client needs and provide tailored solutions.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Implemented feedback mechanisms to gather client insights and improve overall satisfaction.
- Managed logistics coordination for field operations, ensuring timely resource allocation.
- Healthy AR, 30 days from date claim was submitted.
Education
No Degree - Medical Terminology And Pharmaceutical
William Rainey Harper College
Palatine, ILSkills
- Client relationship building
- Claims processing
- Data interpretation
- Underwriting principles
Timeline
Insurance Account Specialist
Kindbody/Vios Fertility
03.2021 - Current
Insurance/AR Field Representative
Heartland Dental Care
02.2006 - 01.2021
No Degree - Medical Terminology And Pharmaceutical
William Rainey Harper College
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