Sherese Dawkins
Chicago
Summary
Healthcare operations leader with a strong foundation in program and project management within healthcare settings. Demonstrates expertise in streamlining processes, enhancing operational efficiency, and ensuring regulatory compliance through data-driven quality initiatives. Adept at collaborating with cross-functional teams and external vendors to deliver projects on time and within budget, while improving patient care and organizational performance.
Professional with strong expertise in managing clinic operations, focused on enhancing patient experiences and streamlining administrative processes. Proven ability to foster team collaboration and adapt to changing demands while achieving measurable results. Skilled in staff supervision, appointment scheduling, and maintaining medical records with exceptional organizational and communication skills. Reliable and proactive, consistently ensuring smooth clinic functionality and high standards of service.
Overview
4
4
years of professional experience
Work History
Unit Coordinator
Saint Anthony's Hospital
04.2025 - Current
- Coordinated staff scheduling and resource allocation for efficient unit operations.
- Assisted in implementing process improvements to enhance workflow efficiency.
- Managed communication between departments to ensure timely information exchange.
- Monitored compliance with organizational policies and procedures within the unit.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
Clinic Office Manager
Vijay Bajaj, MD Internal Medicine & Weight Loss Institute
08.2022 - 03.2024
- Managed process improvement initiatives to streamline clinic operations, achieving a 12% reduction in appointment wait times and enhancing project scheduling.
- Implemented quality assurance protocols to ensure 100% compliance with CMS and HIPAA regulations.
- Directed data-driven performance evaluations and optimized clinical workflows, demonstrating strong program management and operational process improvement skills.
- Coordinated with physicians, nurses, and administrative staff to drive evidence-based care improvements, boosting patient satisfaction scores by 16%.
- Analyzed patient outcome metrics to identify care gaps and adjust protocols for improved chronic disease management.
- Collaborated with financial and compliance teams to align clinic operations with value-based care models, resulting in improved reimbursement rates.
Healthcare Administration Academic Project
Franklin Community Health Network | Regis University
08.2022 - 12.2022
- Played a key role in strategically planning a new outpatient rehabilitation center, ensuring seamless integration with existing healthcare services.
- Led quality and compliance assessments, aligning operational protocols with state and federal healthcare regulations.
- Developed a performance measurement framework, tracking clinical and operational efficiency metrics to drive continuous improvement.
- Coordinated with finance and regulatory teams to ensure the facility met budgetary and accreditation standards.
- Researched and analyzed industry best practices in healthcare administration, quality improvement, and patient safety, integrating evidence-based strategies into the operational framework of the new outpatient rehabilitation center.
- Presented project findings to hospital leadership, earning recognition for contributions to operational excellence and patient-centered care.
Healthcare Administration Internship
Vijay Bajaj, MD Internal Medicine & Weight Loss Institute
01.2022 - 08.2022
- Assisted in quality improvement initiatives by supporting the implementation of standardized clinical procedures to enhance patient care.
- Conducted data analysis on patient flow and scheduling, contributing to a 5% increase in operational efficiency.
- Monitored compliance adherence and recommended policy enhancements based on CMS guidelines.
- Facilitated cross-functional collaboration between providers and administrative staff to streamline care coordination efforts.
- Supported patient education initiatives focused on preventive care programs, leading to higher engagement rates.
Education
Master's Degree - Healthcare Administration
Regis University
12.2023
Bachelor's Degree - Chemistry, Integrated Biology
University of Illinois at Urbana-Champaign
12.2020
Skills
- HIPAA compliance
- Interdepartmental coordination
- Resource optimization
- Compliance And Regulatory: Regulatory Compliance
- Analytical Decision Making: Data-Driven Decision Making
- Staff scheduling
- Process improvement strategies
- Office administration
- Recruitment and hiring
- Healthcare regulations
- Budgeting expertise
- Insurance coordination
- Customer service
- Teamwork and collaboration
Timeline
Unit Coordinator
Saint Anthony's Hospital
04.2025 - Current
Clinic Office Manager
Vijay Bajaj, MD Internal Medicine & Weight Loss Institute
08.2022 - 03.2024
Healthcare Administration Academic Project
Franklin Community Health Network | Regis University
08.2022 - 12.2022
Healthcare Administration Internship
Vijay Bajaj, MD Internal Medicine & Weight Loss Institute
01.2022 - 08.2022
Bachelor's Degree - Chemistry, Integrated Biology
University of Illinois at Urbana-Champaign
Master's Degree - Healthcare Administration
Regis University
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