Sherdell Nelson
Glenwood
Summary
Aware Bouncer manages extreme circumstances such as fighting and unruly intoxicated individuals. Remains calm and stands for extended periods of time. Adept at handling circumstances and formulating quick judgments. Excellent problem-solving skills required to handle disagreements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security/Bouncer
Rinky's Bar & Cafe
Dolton
06.2021 - 09.2023
- Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control
- Be visible and observant at all times, greeting staff, guests, and vendors in a courteous and attentive manner
- Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately
- Maintain the company's reputation with professionalism and legal compliance
- Collaborate with other security officers for effective protection and coverage
- Daily and Monthly Responsibilities
- Patrol property on foot, securing personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions
- Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
- Control and monitor surveillance equipment, and perform building and equipment inspections
- Guard access points, permitting or refusing entry, restraining trespassers, and direct heavy traffic during start and end of business hours
- Complete daily reports, including relevant information, observations, surveillance footage, and signatures
- Secure all doors, windows, and exits, depending on shift
- Trained [x] new security officers, building their technical skills and increasing their performance by [x]%
- Implemented a training program that boosted awareness of company policies, increased employee productivity by [x]%, and decreased employee turnover by [x]%
- Performed inventory control to ensure accuracy of hardware, software, and security updates
- Actively tracked and reported all major vulnerabilities to ensure the company remained compliant
- Trained [x] new employees on the latest security threats and how to mitigate them, resulting in a [x]% increase in overall security knowledge
Pawnbroker
Cash America
Harvey
10.2022 - 08.2023
- Examining items to ensure quality and functionality, negotiating loan amounts, preparing and signing contractual agreements, handling loan disbursements, selling pawned items, managing sales associates, and maintaining detailed business records.
Assistant Manager
Popeyes
Harvey
09.2020 - 09.2022
- Controlling day to day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.
- Ensuring that OSHA, local health and safety codes, and company safety and security procedures are followed.
- Providing Guests with the best experience possible, and they exemplify Popeyes famous Cajun Hospitality, remembering to always smile, make eye contact, greet the Guest, repeat the order, and thank the Guest.
- Team Members thrive when working with people who take food seriously yet have fun preparing and serving it.
- They enjoy contributing to the collaborative spirit of their team, and they are energized by the opportunity to learn and grow.
- Greeted store associates with a friendly smile and helped them with any questions they had.
- Improved customer satisfaction and loyalty by creating a survey for in-store customers.
- Successfully assigned all in-store customers to specific associates.
- Handled in-line customers in a polite, courteous, and efficient manner.
Customer Service Representative
Uhaul Moving and Storage
Calumet City
04.2020 - 02.2021
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Other duties as assigned.
- Participate in ongoing continuous U-Haul education through U-Haul University.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Performed sales analytics and provided recommendations that increased sales by $[x].
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Created a new customer database by entering customer information into a database.
Education
High School -
Bloom High School
Chicago Hts, ILSkills
- sanitizing, deep cleaning, and using specialized equipment, along with soft skills such as attention to detail, time management, and knowledge of safety protocols
Certification
- Foid Card
- CCL LICENSE
- PERC CARD
Timeline
Pawnbroker
Cash America
10.2022 - 08.2023
Security/Bouncer
Rinky's Bar & Cafe
06.2021 - 09.2023
Assistant Manager
Popeyes
09.2020 - 09.2022
Customer Service Representative
Uhaul Moving and Storage
04.2020 - 02.2021
High School -
Bloom High School