SHERBIL ABU AQSA
Tel Aviv,TA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Startup Founder
Kraftathlet
10.2024 - Current
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Aligned operational objectives with long-term goals to ensure sustainable success throughout various stages of startup growth.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing with similar interest businesses.
- Comprehensively studied the target market and created targeted paid campaigns that resonates with my target audience and niche.
- Implemented effective marketing campaigns to increase brand recognition and attract new customers.
- Managed financial resources effectively, maintaining profitability throughout various stages of growth.
- Leveraged social media platforms for targeted advertising campaigns that boosted online visibility and brand awareness.
Recruitment Manager
Elad HR
02.2024 - Current
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Maintained up-to-date knowledge of industry trends and employment legislation changes, ensuring compliance throughout the hiring process.
- Partnered with external agencies to supplement internal efforts when necessary, expanding talent pool reach while maintaining control over the selection process.
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
Customer Service
Bezeq Communication Company
05.2023 - 12.2024
- Customer Retention Specialist - Successfully decreased customer churn rate by implementing personalized retention strategies
- Customer Service Representative - Ensured customer satisfaction by promptly addressing inquiries and resolving issues
- Sales Associate - Consistently exceeded sales targets through effective product knowledge and persuasive communication skills
- Account Manager - Managed key client accounts, cultivating long-term relationships and upselling additional products/services
- Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
- Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
- Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
Salesperson
Max Finances Ltd.
12.2022 - 05.2023
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Implemented effective sales strategies to maximize revenue generation.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Trained new employees on customer service, money handling and organizing strategies.
Technical Support
Cellcom Groups Ltd.
05.2019 - 01.2022
- Served as primary point of contact for technical support inquiries, troubleshooting and resolving issues promptly
- Demonstrated excellent problem-solving skills by effectively diagnosing and resolving complex technical problems
- Provided outstanding customer service by delivering clear and concise instructions to non-technical users
- Collaborated with cross-functional teams to develop and implement technical solutions, ensuring smooth operations
- Gained a lot of Technical knowledge in the Internet, Landlines and Streaming services
Education
Course - Google Ads
Skillshop
Remote12-2024
Amazon FBA - undefined
Amazon Seller System FBA Course
01.2024
Network and Computing Technician - undefined
John Bryce College Ltd.
11.2020
No Degree - Digital Marketing
Digitalhub
Remote05-2023
Course - German Language And Literature
Kapito Sprachschule
Münster, Germany10-2022
Skills
- Sales
- Empathy
- Attention to detail
- Problem solving
- Time management
- Patience
- Entrepreneurial leadership
- Strategic thinking
- Adaptability and resilience
- Data-driven decision making
- Entrepreneurial and innovative
- Goal setting
LANGUAGES
English - Native
Proficient
C2
Arabic - Native
Proficient
C2
German - Advanced. DSH-Zeugnis Sprachenzentrum an der FH Aachen Institute
Advanced
C1
Hebrew - Native
Proficient
C2
Spanish
Beginner
A1
Certification
- DSH German language certificate - FH Aachen University of applied sciences - 10.2022
- Google Shopping ads - Skillshop - 12.2024
- Google Analytics certification - Skillshop - 12.2024
- Googl ads 360 certification - Skillshop - 2024
- Digital marketing advanced - Programming Hub - 05.2023
Timeline
Startup Founder
Kraftathlet
10.2024 - Current
Recruitment Manager
Elad HR
02.2024 - Current
Customer Service
Bezeq Communication Company
05.2023 - 12.2024
Salesperson
Max Finances Ltd.
12.2022 - 05.2023
Technical Support
Cellcom Groups Ltd.
05.2019 - 01.2022
Amazon FBA - undefined
Amazon Seller System FBA Course
Network and Computing Technician - undefined
John Bryce College Ltd.
- DSH German language certificate - FH Aachen University of applied sciences - 10.2022
- Google Shopping ads - Skillshop - 12.2024
- Google Analytics certification - Skillshop - 12.2024
- Googl ads 360 certification - Skillshop - 2024
- Digital marketing advanced - Programming Hub - 05.2023
Course - Google Ads
Skillshop
No Degree - Digital Marketing
Digitalhub
Course - German Language And Literature
Kapito Sprachschule
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