Shelly McQuade

• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Collaborated with team members to achieve monthly sales targets.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
• Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
• Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
• Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
• Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
• Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
• Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.

-Client acquisition and Entertainment.

-Yacht sales

-Yacht charter/rentals

-Managed all aspects of crew while at port and while navigating the waters of the Mediterranean Sea.

-Executed all legal and administrative requirements relative to running a small business/start up company.

-Attended, participated, and represented Olympic Marine at industry specific events and conferences in the U.S. and Abroad.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
• Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
• Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.

• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Increased customer satisfaction with personalized follow-up strategies.
• Boosted team productivity by implementing collaborative communication platform.
• Negotiated favorable terms in client contracts, safeguarding company interests.
• Tailored communication strategies to different client segments, improving engagement.

• Maintained a clean and welcoming lobby area to create a positive first impression for residents.
• Addressed residents concerns promptly, resulting in increased resident satisfaction ratings.
• Handled transportation arrangements for residents, including coordinating car rentals and shuttle services as needed.
• Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
• Greeted residents and provided assistance with mail and package retrieval from mailroom.
• Assisted residents with booking an renting buildings private event rooms.
• Liaised with service providers and managed services tailor made to residents requirements.
• Organized pet services for elderly residents
• Monitored building for potential security threats on multi screen security system.
• Assisted leasing staff during new resident inspections and walk throughs.
• Ensured all common areas complied to safety and security guidelines set by building management company.
• Assisted and organized repair and maintenance teams as required by residents specific needs and requests.

-Solicited and serviced international yachting clients

-Increased company client base through relational and social activities.

-Provided yacht charter clients with services to enhance charter experiences.

-Managed clients personally owned motor yachts.

-Sources and Booked international yacht charter experiences for clients.

-Represented Olympic Marine FRANCE during industry specific events and conferences.

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• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
• Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
• Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
• Conducted research to answer questions and handle issues using multiple systems and resources.
• Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
• Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
• Prepared contracts and related documentation according to strict standards.
• Completed training programs to remain updated and further develop proficiency of important industry information.
• Assisted clients in navigating complex regulatory requirements related to the yachting , ensuring compliance with all applicable laws.
• Fostered team environment that encouraged knowledge sharing and collaboration, leading to improved brokerage services.
• Bolstered compliance with industry regulations by designing and conducting regular training sessions for yacht crews and staff.

-Caregiver and mothers helper for 2 multicultural Franco German children of Bruhn/Lineau family in their Valbonne France Home.

-Responsible for assisting, preparing and accompanying Charlotte age 5 to elementary school. (Born Oct 2002)
-Cared for and managed all requirements for newborn Franz (Born Feb 2011) .
-Performed light duty housekeeping directly relative to children including their laundry and meals.
-Grocery shopping and meal prep for children.
-Organized and accompanied children to social, educational, cultural and extracurricular activities.
-Accompanied children to medical and health related appointments.
-Traveled with children for family and holidays domestically and internationally.
-Prepared age appropriate and heath conscious snacks and children’s meals. Charlotte had dietary restrictions so specific guidelines had to be respected

-Organized and maintained the personal calendar for Mr Faist.
-Organized personal and professional travel arrangements for Mr Faist and family
-Oversaw and managed staff of full time live in personnel.
-Responsible for Faist children school transportation and extracurricular activities, diets, and menus.
-Oversaw mechanical and esthetic services for Mr. Faist’s private collection of luxury vehicles .
-Responsible for domestic accounting and budgeting.
-Actively oversaw renovations and service providers of villa and grounds of “The Domaine” a 19th century mansion.
-Cared for 5 Leonberger dogs which were the family pets and canine security animals.

-Created, Opened, co-owned a villa rental and management company “French Solutions” in Valbonne France targeting
expats and international clients purchasing and renting secondary residences throughout the South of France and Monaco.

-Assisted and advised international clients on how to navigate the French Administrative requirements for foreigners and property investors relocating to France.

-Organized and oversaw service providers for villa maintenance and renovations.
-Performed cleaning and turnover services for holiday rental properties owned by international expats.
-Received and holiday rental clients during check in and check out procedures for holiday rentals.
-Organized and transported the children of rental clients to summer holiday activities while their parents enjoyed their own holiday pursuits and activities.

• Negotiated contracts with vendors to secure favorable pricing and terms for products and services.
• Grew the business through strategic marketing initiatives and targeted client acquisition efforts.
• Maintained strict quality control standards to preserve product consistency and uphold the reputation of the brand.
• Oversaw staff recruitment, training, performance evaluations, promotions, and terminations as needed.

-solicited and closed new home and business accounts.
-received and registered new customers requiring home security systems and monitoring.
-prepared estimates and billing invoices.
-responsible for for accounts receivable and billable.
-dispatched security personnel for home invasion alarms and alerts.
-maintained the office and supplies .

-Acted as key holder and property manager for luxury estates of international and high profile clients.