Shelly Hall
Rockford,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Hobby Lobby
Rockford, IL
10.2017 - Current
- Implemented standard operating procedures to improve store efficiency and compliance with company policies.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transaction
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Sales Associate/Shop Manager
Quilter's General Store
Rockford, IL
02.2007 - 06.2012
- Assisted customers in selecting fabrics and supplies for quilting projects.
- Maintained organized inventory, ensuring timely restocking of popular items.
- Developed product displays to enhance customer engagement and drive sales.
- Trained new associates on store policies and effective customer service techniques.
- Implemented promotional strategies to increase foot traffic during peak seasons.
- Led classes to educate customers on quilting techniques, fostering community involvement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Skills
- Customer service
- Department oversight
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Hobby Lobby
10.2017 - Current
Sales Associate/Shop Manager
Quilter's General Store
02.2007 - 06.2012