Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shellie Pool

Flanagan

Summary

Highly efficient AP/Collections well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Patient Access Associate

St James Hosptial
Pontiac , IL
2017 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Answered incoming calls

Associate

Kohls Corp
04.2014 - 07.2017
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 100lb pounds.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Entered quantity received against purchase order in computer system.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Accountants Payables/Collections Specialist

OfficeMax
06.2003 - 09.2013
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Achieved performance goals on consistent basis.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Education

High School Diploma -

Streator High School
Streator Il
06.1992

Skills

  • Adobe Systems Adobe InDesign
  • Product and Service Sales
  • Adobe Systems Adobe Acrobat
  • Microsoft Office
  • Attention to Detail
  • Microsoft Outlook
  • Microsoft SharePoint
  • Time Management
  • Microsoft Windows
  • Microsoft Excel
  • Customer Service
  • Customer Interaction
  • Strong Communication and Interpersonal Skills
  • Team Cooperation
  • Ability to Lift 40 Pounds
  • Verbal and Written Communication
  • Available Nights, Weekends and Holidays
  • Computer Competency
  • Active Listening

Timeline

Patient Access Associate

St James Hosptial
2017 - Current

Associate

Kohls Corp
04.2014 - 07.2017

Accountants Payables/Collections Specialist

OfficeMax
06.2003 - 09.2013

High School Diploma -

Streator High School

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Shellie Pool