Open To Work
SHELLIE MORROW
Riverdale
Summary
Administrative Assistant with over 5 years of experience managing business office functions and providing executive level support. Seeking to apply my detail-oriented talents and adaptable personality to fulfill the company's needs. Possess excellent verbal and written communication skills.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Customer Services Representative
Blue Cross Blue Shield of Illinois
06.2022 - Current
- Answering member calls about there insurance
- Helping members to update there pcp
- Mailing out replacement Id cards in mail
- Updating and changing mailing address
- Noting member account in detail about the call
- Routing some calls out to DHS CES
Customer Service Representative
Health Care and Family Services
Chicago
08.2012 - 01.2020
- Performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning.
- Screened over 50 phone calls daily, assisted clients with child support payments inquiries and concerns.
- Maintained all office equipment including printers, copiers, and computers.
- Monitored office supplies and replenished stock as necessary.
Administrative Assistant
Pitts Transportation
Chicago
01.2006 - 09.2008
- Answered phones, filed paperwork, and processed client transactions
- Responded to general inquiries and questions from clients
- Responded to general inquiries and questions from managers and employees
- Scheduled and coordinated monthly staff meetings
- Coordinated the preparation and distribution of material for meetings
- Utilized (PC), terminal to compile data and create reports.
Administrative Assistant
Marquis Financial
Chicago
11.2003 - 08.2004
- Processed client transactions, answered phones, and compiled reports
- Maintained and organized company records and files
- Researched client and vendors inquiries
- Coordinated the preparation and distribution of material for meetings
- Utilized a personal computer (PC), terminal to compile data and create
Education
Wilberforce University - Biology
Wilberforce University
Xenia, OH 08.2002 - 01.2003
Diploma - Gender Studies
Thornwood High School
South Holland, IL 08.1998 - 06.2002
Skills
- De-escalation Techniques
- Responding to Difficult Customers
- Excellent verbal and written communication skills
- Document processing
- Data entry
- Attention to detail
- Time management
- Active listening
- Microsoft PowerPoint
- Researching
- Calm demeanor
- 10-key
- Call center experience
- Customer service
- High-energy attitude
- Appointment scheduling
- Punctuality and reliability
- Positive and professional
- Professional telephone demeanor
- Call management
- Typing 60 wpm
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Customer Services Representative
Blue Cross Blue Shield of Illinois
06.2022 - Current
Customer Service Representative
Health Care and Family Services
08.2012 - 01.2020
Administrative Assistant
Pitts Transportation
01.2006 - 09.2008
Administrative Assistant
Marquis Financial
11.2003 - 08.2004
Wilberforce University - Biology
Wilberforce University
08.2002 - 01.2003
Diploma - Gender Studies
Thornwood High School
08.1998 - 06.2002