Shelli Garland
Bloomington
Summary
Housing Choice Voucher Specialist with significant experience at Bloomington Housing Authority, skilled in income calculations and conflict resolution. Managed a diverse portfolio of over 200 participants, improving customer service and program guidance. Recognized for strong communication and leadership abilities, fostering positive relationships with landlords and participants. Committed to excellence, meeting deadlines, and advancing within the Housing Industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housing Choice Voucher Specialist
Bloomington Housing Authority
Bloomington
07.2021 - Current
- Skillfully manage a portfolio of 200+HCV Participants through daily contact including phone calls, emails, and text messages to assist with their needs regarding income calculations for rent portions, changing units, admissions, counseling, and providing resources and guidance.
- Adeptly assist landlords in providing tenant/participant updates, handling landlord/tenant disputes, and providing updates to tenant/participant rent portions.
- Frequently tasked with projects to assist the Director in completing reports for HUD.
- Continuously participate in furthering knowledge through education training provided by HUD and related entities.
- In-depth knowledge of HUD Guidelines for the Housing Choice Voucher Program.
- Conduct weekly orientations for participants in the HCV Program.
Senior Employment Specialist
Express Employment Professionals
Bloomington
09.2012 - 03.2020
- Placed over 4500+ employees in various temporary and placement roles in McLean county and surrounding counties.
- Regularly and successfully manage 100 (on a rotating basis) job seekers with updates, emails, phone calls, face to face visits. Providing encouragement, feedback, coaching, and difficult conversations.
- Constructively spoke in various forums (in-house and off site) to give job seekers a better understanding of what employers are looking for both inside and outside our organization and how to set and achieve employment goals and how to better maintain employment status.
- Attended job fairs, held hiring events and networking opportunities for prospective clients and prospective employees.
- Conducted over 2900 face to face interviews and conducted over 800 employment verifications.
- Confident with a busy schedule, a large workload, deadlines, quotas, and opportunities to interact with others.
Future Student Coordinator
Universal Technical Institute
Houston
10.2009 - 08.2012
- Devised strategies to bring students into school life and build relationships with like-minded peers.
- Demonstrated successful and continued communication with accepted students from all over the United States from diverse areas and backgrounds to give support, a starting point, and a base to touch throughout their process through their first several weeks of school.
- Provided steps and guidance to apply for financial aid including FAFSA, applying for private loans, assisted students with finding and applying for scholarships and working out cash payments to cover unfunded balances.
- Provided students with other institution contacts such as housing, employment and student services.
Education
Bachelor of Science - Business Management
University of Phoenix
08.2012
Skills
- Customer Service
- Excellent Verbal and Written Communication
- Difficult Conversation Skilled
- Adept Administrative Skills
- Computer Proficiency
- Strong Interpersonal Skills
- Teamwork
- Creativity
- Supportive
- Leadership
- Income calculations
- Report preparation
- Conflict resolution
- Program guidance
- Microsoft Excel
- Housing regulations
- Customer service
- Participant counseling
- Landlord relations
- Time management
- Effective communication
- Team collaboration
- Training facilitation
- Problem solving
- Task prioritization
- Case management
- Adaptability
- Policy interpretation
- Professional demeanor
- Attention to detail
- Self motivation
- Documentation skills
- Excellent communication
- Administrative management
Additional Information
Additional Work Experience prior to 2009 and References Readily Available Upon Request.
Certification
- HCV Rent Calculations
- Portability
- HOTMA
- Cyber Awareness
- Quality Control File Review
- PIC Error Dashboard
- Live-In Aides
- Maintaining and Submitting Accurate Unit Designation in PIC
- Applicant Briefings
- PIC and EIV Basics
Timeline
Housing Choice Voucher Specialist
Bloomington Housing Authority
07.2021 - Current
Senior Employment Specialist
Express Employment Professionals
09.2012 - 03.2020
Future Student Coordinator
Universal Technical Institute
10.2009 - 08.2012
Bachelor of Science - Business Management
University of Phoenix
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