Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Luster

Lincoln

Summary

Dynamic Executive Secretary with extensive experience at the Dept. of Transportation, excelling in calendar management and travel coordination. Proven ability to enhance office efficiency through effective email management and meeting organization. Recognized for adaptability and reliability, consistently delivering high-quality administrative support and facilitating seamless communication across departments.

Overview

23
23
years of professional experience

Work History

Executive Secretary II

Dept. of Transportation
Springfield
11.2021 - Current
  • Greeted and directed visitors, answered phone calls, and provided general administrative support.
  • Facilitated communication between executives and other departments within the organization.
  • Organized meetings, conferences, and travel arrangements for executives.
  • Monitored emails received by executive personnel; responded promptly when appropriate.
  • Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
  • Coordinated various office activities such as ordering supplies and arranging catering services for events.
  • Relayed messages retrieved reports and printed documents for co-workers to assist with office workflow.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Managed timekeeping processes to ensure accurate and timely payroll submissions.

Executive Secretary I

Dept. of Transportation
Springfield
11.2018 - 11.2021
  • Ensured that all records were maintained in accordance with company policies and procedures.
  • Reviewed incoming correspondence, distributed materials accordingly.
  • Maintained office by preparing payroll, designing filing systems and reviewing and approving supply requisitions.
  • Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
  • Monitored emails received by executive personnel; responded promptly when appropriate.
  • Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.

Permit Writer

Dept. of Transportation
Springfield
04.2005 - 11.2018
  • Reviewed and analyzed existing plans, drawings, and specifications related to permit applications.
  • Maintained records of all permit requests including submissions and approvals.
  • Researched applicable codes and ordinances in order to ensure compliance with permitting standards.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.

Office Associate

Dept. of Transportation
Springfield
11.2002 - 04.2005
  • Handled confidential documents in accordance with legal regulations.
  • Performed general office duties such as photocopying, faxing, scanning documents.
  • Resolved customer complaints via phone or email in a professional manner.
  • Inputted data into computer systems in an accurate and timely manner.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls, and tracked documentation.

Education

Associate of Applied Science - Business

Robert Morris
Springfield, IL
01-1995

Skills

  • Calendar management
  • Travel coordination
  • Office administration
  • Email management
  • Meeting organization
  • Guest relations
  • Time management expertise
  • Travel arrangements
  • Reliable and responsible
  • Adaptability and flexibility

Timeline

Executive Secretary II

Dept. of Transportation
11.2021 - Current

Executive Secretary I

Dept. of Transportation
11.2018 - 11.2021

Permit Writer

Dept. of Transportation
04.2005 - 11.2018

Office Associate

Dept. of Transportation
11.2002 - 04.2005

Associate of Applied Science - Business

Robert Morris

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Shelley Luster