Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelise Brown

Bolingbrook

Summary

Dedicated logistics and customer service professional with over10 years of experience optimizing transportation operations and providing exceptional support. Proficient in shipment coordination, dispatch operations, and leveraging systems such as AS400, BluJay, and WMS to enhance efficiency. Proven track record of ensuring timely deliveries, regulatory compliance, and superior customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Unis Transportation
03.2023 - 09.2024
  • Scheduled shipments and delivery appointments, ensuring on-time and efficient service
  • Maintained accurate records for inbound and outbound shipments in compliance with shipping standards
  • Conducted quality checks and generated shipping labels using AS400, BluJay, and WMS

Class A OTR Truck Driver

Prime Inc
01.2022 - 02.2023
  • Safely transported freight across48 states, adhering to Hours of Service (HOS) and safety regulations
  • Performed thorough vehicle inspections to ensure safety and operational readiness
  • Delivered diverse freight types, collaborating with dispatch to optimize routes

Logistics Coordinator

Frozen Food Express Transportation
02.2019 - 12.2021
  • Scheduled and tracked dispatch operations for efficient delivery of goods
  • Resolved transportation issues and provided real-time support to drivers
  • Maintained customer satisfaction through proactive communication and issue resolution

Customer Service

Costco Wholesale
01.2013 - 01.2019
  • Processed high-volume transactions with accuracy and speed during peak periods
  • Delivered excellent customer service by addressing inquiries and resolving concerns
  • Ensured adherence to cash-handling policies, consistently balancing registers with zero discrepancies

Education

Associate’s Degree - Criminal Justice

Moraine Valley Community College
Palos Hills, IL
01.2015

High School Diploma - undefined

Thornton High School
Harvey, IL
01.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

Commercial Driver’s License (Class A) – State of Illinois

Timeline

Customer Service Representative

Unis Transportation
03.2023 - 09.2024

Class A OTR Truck Driver

Prime Inc
01.2022 - 02.2023

Logistics Coordinator

Frozen Food Express Transportation
02.2019 - 12.2021

Customer Service

Costco Wholesale
01.2013 - 01.2019

High School Diploma - undefined

Thornton High School

Associate’s Degree - Criminal Justice

Moraine Valley Community College

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Shelise Brown