Shelise Brown
Bolingbrook
Summary
Experienced logistics and customer service professional with over 10 years in the transportation sector. Skilled in coordinating shipments, optimizing dispatch operations, and providing excellent customer support. Demonstrated expertise in managing high-volume transactions, overseeing OTR freight deliveries across 48 states, and utilizing logistics software like AS400, Blujay, and WMS. Dedication to ensuring accurate, efficient, and on-time delivery of goods while adhering to safety and regulatory standards has been recognized. Currently seeking a career advancement opportunity in logistics to leverage comprehensive industry background and strong organizational skills in order to drive operational success and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Unis Transportation
03.2023 - 09.2023
- Coordinated with carriers and customers to schedule shipments and delivery appointments, ensuring timely and efficient service
- Verified and maintained accurate records for all inbound and outbound shipments, preparing items in compliance with shipping standards
- Performed quality checks by comparing identifying details, counts, weights, and measurements to align with bills of lading, invoices, orders, and other records, utilizing various transportation systems such as AS400, Blujay, and WMS
- Generated and printed shipping labels based on specific shipping requirements, enhancing dispatch accuracy
Truck Driver Class A OTR
Prime Inc
01.2022 - 02.2023
- Safely operated53-foot semi-trailers and transported20- and40-foot containers across48 states, consistently meeting delivery schedules and client expectations
- Completed long-haul trips, often spanning multiple days, while maintaining strict adherence to federal and state transportation regulations, including Hours of Service (HOS) compliance
- Conducted thorough pre-trip and post-trip inspections to ensure vehicle safety and readiness, promptly addressing maintenance needs to prevent delays
- Delivered diverse freight types efficiently and securely to various destinations, collaborating with dispatch and customers to optimize route planning and on-time performance
Logistic Coordinator
Frozen Food Express Transportation
02.2019 - 12.2021
- Coordinated and monitored dispatch activities to ensure efficient and timely pick-up and delivery of goods
- Communicated effectively with drivers, providing precise route instructions and support to maintain smooth operations
- Utilized dispatch software to schedule, track, and adjust assignments, adapting to real-time conditions and demands
- Responded promptly to transportation issues and addressed customer inquiries, effectively resolving delays and minimizing disruptions
Education
Associate's degree - Criminal Justice
Moraine Valley Community College
Palos Hills, IL05.2015
High school diploma - undefined
Thornton High School
Harvey, IL05.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Class A
- State: IL
Timeline
Customer Service Representative
Unis Transportation
03.2023 - 09.2023
Truck Driver Class A OTR
Prime Inc
01.2022 - 02.2023
Logistic Coordinator
Frozen Food Express Transportation
02.2019 - 12.2021
High school diploma - undefined
Thornton High School
Associate's degree - Criminal Justice
Moraine Valley Community College
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