Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Sparrow

Quincy

Summary

Dynamic Customer Service Representative with proven expertise at Quincy Medical Group, excelling in payment processing and cash handling. Recognized for resolving customer issues efficiently while maintaining positive relationships. Strong teamwork and time management skills drive success in achieving sales quotas and enhancing customer satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Quincy Medical Group
Quincy
08.2022 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer claim questions.
  • Collect payments and arrange future payments. Balance cash drawer at end of day
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.

Customer Care Representative

Kunes Country Honda
Quincy
10.2020 - 08.2022
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Customer Service Representative

Mariner Finance
Quincy
03.2015 - 09.2020
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted background checks
  • Prepared personal loans
  • Maintained cash drawer daily and balanced at the end of work day

Education

High School Diploma -

Quincy Senior High
Quincy, IL
06-2012

Some College (No Degree) -

John Wood Community College
Quincy, IL

Skills

  • Payment processing
  • Cash handling
  • Time management
  • Data entry
  • Strong teamwork
  • Positive and professional
  • Refunds processing

Timeline

Customer Service Representative

Quincy Medical Group
08.2022 - Current

Customer Care Representative

Kunes Country Honda
10.2020 - 08.2022

Customer Service Representative

Mariner Finance
03.2015 - 09.2020

High School Diploma -

Quincy Senior High

Some College (No Degree) -

John Wood Community College

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Shelby Sparrow