Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Affiliations
Languages
Certification
Timeline
Generic

Shelby Riehle

Chicago

Summary

Dynamic Benefit Specialist with a proven track record at Porter-Starke Services, adept at advocacy and case management. Successfully led SOAR initiatives, achieving record application completions. Skilled in community coordination, ensuring clients receive essential benefits while fostering strong relationships with stakeholders. Committed to delivering impactful results for vulnerable populations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Benefit Specialist

Porter-Starke Services
Valparaiso
05.2025 - Current
  • Assisting over 150 clients with serious mental illnesses and/or substance use disorders in obtaining or maintaining benefits: health coverage, food assistance, cash assistance, and Social Security disability income.
  • Maximizing billing and service opportunities for the agency through acquiring appropriate client health coverage packages.
  • Due to completing a record number of SOAR-assisted Social Security disability applications, acting as SOAR program lead for the agency and advising other staff and clients in employing the model.
  • Advocating on behalf of clients to external benefit organizations, and coordinating with internal financial/outreach teams to maintain client benefits with the utmost efficiency and success.

Adult/PATH Case Manager

Porter-Starke Services
Valparaiso
02.2024 - 05.2025
  • Effectively managed a caseload of more than 45 clients experiencing homelessness, all of whom had diagnosed serious mental illnesses and/or substance use disorders.
  • Provided outreach and built rapport with clients through in-person and telephone engagement.
  • Conducted comprehensive psycho-social assessments to identify client needs, strengths, and barriers.
  • Coordinated with community resources, housing agencies, healthcare providers, and support organizations to ensure holistic care.
  • Maintained accurate and detailed documentation of client engagement.

Education

Bachelor of Arts - Psychology

University of Notre Dame
Notre Dame, IN
05-2023

Skills

  • Advocacy
  • Case management
  • Outreach engagement
  • Team collaboration
  • Client relationship management
  • Data analysis
  • Conflict resolution
  • Crisis intervention
  • Service documentation
  • Community coordination

Accomplishments

  • Began trajectory of job expansion within 10 months at Porter-Starke Services, due to success in managing interpersonal client relationships and effectively coordinating positive client outcomes. Fully transitioned to new role in May of 2025.
  • Honored by First Presbyterian Church in October 2024 for dedicated servant leadership work completed at Porter-Starke Services.
  • At University of Notre Dame, was awarded Dean's list honors in fall semester 2019, spring semester 2021, and fall semester 2022.

Affiliations

  • I enjoy crocheting, running races (from 5K to marathon distances), writing poetry, and getting to know new people.

Languages

French
Limited
Spanish
Elementary

Certification

  • SSI/SSDI Outreach, Access, and Recovery (SOAR) Trained Professional
  • CPR-Certified
  • Crisis Prevention and Intervention (CPI) Certified
  • Other Behavioral Health Professional
  • Coordinated Entry (CE) Assessor
  • Presumptive Eligibility (PE) Qualified Provider
  • Adult Needs and Strengths Assessment (ANSA) Trained Assessor

Timeline

Benefit Specialist

Porter-Starke Services
05.2025 - Current

Adult/PATH Case Manager

Porter-Starke Services
02.2024 - 05.2025

Bachelor of Arts - Psychology

University of Notre Dame

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Shelby Riehle