Shelby Nelson
Eureka
Summary
Dedicated professional with experience in customer service, and paraprofessional support. Skilled in verbal de-escalation, conflict resolution, and building positive relationships while remaining calm and professional in high pressure situations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Paraprofessional
CUSD 140
Eureka, IL
08.2023 - Current
- Supported classroom instruction by assisting teachers with lesson preparation and material organization.
- Implemented behavior management strategies, promoting a positive learning environment for all students.
- Collaborated with special education staff to adapt learning materials for diverse student needs.
- Monitored student progress and provided constructive feedback to enhance academic performance.
- Assisted in the development of personalized education plans (IEPs) by gathering relevant data and observations.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Server
Cornerstone Family Restaurant
Eureka, IL
11.2011 - 07.2023
- Delivered exceptional customer service in fast-paced environment.
- Trained new servers and mentored junior staff on menu items, restaurant policies, and service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area.
- Managed cash, credit card, and digital payment totals with daily sales reports.
Education
High School Diploma -
Eureka High School
Eureka, IL05-2012
Skills
- Exceptional customer service
- Effective communication
- Small group and individual assistance
- Data collection
- Crisis intervention
- Verbal de-escalation
- Strong work ethic
- Behavior managment
Certification
- Illinois Paraprofessional Educator License (Active), License #2629365
- Crisis Prevention Institute- Nonviolent Crisis Intervention Training- Blue Card valid thru 7/15/27
- ServSafe Certification- valid thru 2029
Timeline
Paraprofessional
CUSD 140
08.2023 - Current
Server
Cornerstone Family Restaurant
11.2011 - 07.2023
High School Diploma -
Eureka High School