Shelby Mastny
Oregon
Overview
4
4
years of professional experience
Work History
Manager
Costas Pizzeria
Byron
07.2022 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food preparation and hygiene standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed schedules to maintain adequate staffing during peak hours and special events.
- Led team meetings focused on performance improvement and employee engagement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier
Ace Hardware
Oregon, IL
05.2024 - 11.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized and stocked merchandise displays to ensure availability of products.
- Handled cash, credit, and returns while adhering to company policies for financial accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Customer relationship management (CRM)
- Shift scheduling
- Schedule preparation
- Relationship building
- Staff training and development
Timeline
Cashier
Ace Hardware
05.2024 - 11.2024
Manager
Costas Pizzeria
07.2022 - Current
High School Diploma -
Penn Foster Career School