Shelby Engeland
Byron
Summary
Versatile and results-oriented professional with a proven track record, enhancing patient experience and boosting revenue through meticulous management of dental procedures and insurance claims. Skilled in patient care and office management, I excel in environments requiring attention to detail and superior customer service.
Overview
15
15
years of professional experience
Work History
Office and Dental Assistant
Mark A. Milani, DDS
Rockford, IL
07.2022 - Current
- Assisted the dentist by preparing patients for procedures, ensuring comfort and readiness.
- Maintained cleanliness and sterilization of dental instruments to ensure patient safety.
- Improved patient experience by efficiently managing appointment schedules.
- Assisted in taking dental X-rays to aid in accurate diagnosis.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Planogram Team Member
Target
Rockford, IL
09.2016 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Streamlined merchandise flow by organizing backroom storage areas for easy access during restocking processes.
- Provided feedback to management on display effectiveness, suggesting adjustments based on customer response and industry trends.
- Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.
Before and After School Care Assistant/Youth Summer Camp Counselor
YMCA of Rock River Valley
Rockford, IL
01.2015 - 09.2016
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided emotional support to campers when needed, fostering a sense of belonging within the community.
- Organized weekly talent shows that showcased each child's creativity while building confidence.
Office Manager
Busy Beaver Tree Services
Roscoe, IL
04.2014 - 11.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Lifeguard/Swim Instructor
YMCA Of Rock River Valley
Rockford, IL
07.2010 - 08.2013
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations.
- Taught daily swim instruction to students varying in ages and skill levels.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma -
Jefferson High School
Rockford, IL05-2012
Skills
- Patient care
- Dental procedures
- X-ray operation
- Customer service
- Time management
- Data entry
- Attention to detail
- Insurance Claims processing
- Office management
- Organizational skills
Languages
Spanish
Professional Working
Timeline
Office and Dental Assistant
Mark A. Milani, DDS
07.2022 - Current
Planogram Team Member
Target
09.2016 - 05.2021
Before and After School Care Assistant/Youth Summer Camp Counselor
YMCA of Rock River Valley
01.2015 - 09.2016
Office Manager
Busy Beaver Tree Services
04.2014 - 11.2014
Lifeguard/Swim Instructor
YMCA Of Rock River Valley
07.2010 - 08.2013
High School Diploma -
Jefferson High School