Shelby Engeland
Byron
Summary
Versatile and results-oriented professional with a proven track record, enhancing patient experience and boosting revenue through meticulous management of dental procedures and insurance claims. Skilled in patient care and office management, I excel in environments requiring attention to detail and superior customer service.
Overview
15
15
years of professional experience
Work History
Office and Dental Assistant
Mark A. Milani, DDS
07.2022 - Current
- Assisted the dentist by preparing patients for procedures, ensuring comfort and readiness.
- Maintained cleanliness and sterilization of dental instruments to ensure patient safety.
- Improved patient experience by efficiently managing appointment schedules.
- Assisted in taking dental X-rays to aid in accurate diagnosis.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Planogram Team Member
Target
09.2016 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Streamlined merchandise flow by organizing backroom storage areas for easy access during restocking processes.
- Provided feedback to management on display effectiveness, suggesting adjustments based on customer response and industry trends.
- Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.
Before and After School Care Assistant/Youth Summer Camp Counselor
YMCA of Rock River Valley
01.2015 - 09.2016
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided emotional support to campers when needed, fostering a sense of belonging within the community.
- Organized weekly talent shows that showcased each child's creativity while building confidence.
Office Manager
Busy Beaver Tree Services
04.2014 - 11.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Lifeguard/Swim Instructor
YMCA Of Rock River Valley
07.2010 - 08.2013
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations.
- Taught daily swim instruction to students varying in ages and skill levels.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma -
Jefferson High School
Rockford, IL05-2012
Skills
- Patient care
- Dental procedures
- X-ray operation
- Customer service
- Time management
- Data entry
- Attention to detail
- Insurance Claims processing
- Office management
- Organizational skills
Languages
Spanish
Professional Working
Timeline
Office and Dental Assistant
Mark A. Milani, DDS
07.2022 - Current
Planogram Team Member
Target
09.2016 - 05.2021
Before and After School Care Assistant/Youth Summer Camp Counselor
YMCA of Rock River Valley
01.2015 - 09.2016
Office Manager
Busy Beaver Tree Services
04.2014 - 11.2014
Lifeguard/Swim Instructor
YMCA Of Rock River Valley
07.2010 - 08.2013
High School Diploma -
Jefferson High School
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