SHELBIE DROWNS
Peoria
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
ASSISTANT MANAGER
Freedom oil
Kickapoo, IL
04.2020 - 02.2023
- Oversaw a team of six to enhance operational efficiency and collaboration.
- Assisted in managing daily operations and ensuring compliance with safety protocols.
- Supported inventory control by tracking stock levels and coordinating replenishment activities.
- Collaborated with team members to maintain high customer service standards during peak hours.
- Executed administrative tasks, including scheduling staff and organizing training sessions.
- Implemented best practices for operational procedures, leading to improved team productivity and morale.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
LEAD SALES
Dollar General
SANDWICH ARTIST
Subway
Bellevue, Illinois
10.2025 - Current
Housekeeping
Fairfield Inn Marriott
East Peoria
06.2024 - 10.2024
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Contributed to a clean worksite through diligent trash removal and general housekeeping duties.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Assisted in training new hires on proper housekeeping techniques, ensuring consistency across the team.
- Collaborated with housekeeping staff to ensure rooms were prepared according to guests'' preferences.
Education
High School Diploma -
Pekin High School
Skills
- Leadership, team work, love to learn, quick-learner
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Workload management
- Employee scheduling
- Recruiting and interviewing
Timeline
SANDWICH ARTIST
Subway
10.2025 - Current
Housekeeping
Fairfield Inn Marriott
06.2024 - 10.2024
ASSISTANT MANAGER
Freedom oil
04.2020 - 02.2023
LEAD SALES
Dollar General
High School Diploma -
Pekin High School