Sheila West
Chicago
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
25
25
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
Chicago
12.2021 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and report any suspicious activities.
- Responded promptly to alarms and emergencies, following established protocols.
- Maintained detailed logs of daily activities and incidents for record-keeping.
- Collaborated with law enforcement during investigations or emergencies as needed.
- Provided exceptional customer service to guests while enforcing security policies.
- Trained new security personnel on procedures and emergency response protocols.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Observed surveillance cameras for any suspicious activity or intruders.
Patient Observer
St Joseph Hospital
Chicago
07.2021 - 11.2022
- Monitored patient behavior and provided constant observation for safety.
- Assisted nursing staff in identifying patient needs and concerns.
- Documented patient activities and reported changes to medical team.
- Followed hospital policies to maintain a safe environment for patients.
Caregiver, Special Needs
Help At Home Health Care
Chicago
06.2000 - 07.2015
- Assisted clients with daily living activities and personal hygiene.
- Administered medication and monitored health conditions regularly.
- Developed and maintained personalized care plans for individuals.
- Provided companionship and emotional support to enhance well-being.
- Communicated effectively with families regarding client needs and progress.
Education
Pacific High School
California, PASkills
- Surveillance monitoring
- Emergency response
- Incident reporting
- Security training
- Threat assessment
- Conflict resolution
- Customer service
- Risk management
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Adaptability
- Decision making
- Baggage screening
- Workplace safety
- Grounds monitoring
- Patrolling
- First aid certified
Certification
- 20 hours certificate Perc card Foid card
Languages
English
Full Professional
Timeline
Security Guard
Allied Universal Security Services
12.2021 - Current
Patient Observer
St Joseph Hospital
07.2021 - 11.2022
Caregiver, Special Needs
Help At Home Health Care
06.2000 - 07.2015
Pacific High School
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