Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Languages
Timeline
Generic
Sheila Husain

Sheila Husain

Itasca

Summary

Dynamic operations leader with a proven track record at Capital V Tech, excelling in project management and customer service. Expert in leveraging data analytics to enhance productivity and streamline processes, while fostering team collaboration and engagement. Adept at implementing innovative solutions that drive revenue growth and improve client satisfaction.

Performance-driven business professional with high integrity, strong work ethic, and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Seasoned professional knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.

Overview

29
29
years of professional experience

Work History

Director of Operations

Capital V Tech
Roselle
11.2017 - Current
  • Project Management, Administration, and Accounts Consultant.
  • IT Director: Property Management, E-Mail Migrations, Data Cabling Infrastructure, CCTV Installation/Systems, VoIP Services, Software Support, Remote and On-Site Support, Knowledge of Network Setup/Security, Cloud/On-Site Backup Services, Hosting Services.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Recruiting, hiring, and training of team members.
  • Handled problematic customers and clients to assist lower-level employees, and maintain excellent customer service.
  • Managed: Multi-Functional Web Creation and Development, E-Commerce Design and Development, Higher Education Software/Portals Design and Development (Admin Portals and Instructor/Student Portals), Team Management, and Training for Customer Relations.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity, and streamlined operations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

Office Administrator

Center for Vitreo-Retinal Diseases
Des Plaines
01.1997 - 03.2017
  • Technician and Medical Office Administrator.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources, while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries, and prompt resolution of issues.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents, and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Improved workplace efficiency with the regular maintenance of office equipment, and proactive troubleshooting of technical issues.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Implemented a digital document management system, reducing paper waste, and promoting environmental sustainability.

Education

Associate's Degree - Business Administration, Court Reporting

Triton College
River Grove, IL
05.1997

Century 21 in Real Estate School -

Century 21 in Real Estate School
Elmhurst, IL
01.2006

Skills

  • Project management
  • Real estate administrative experience
  • Technical and analytical writing proficiency
  • Team management
  • Customer support
  • Custodial experience
  • Technical Support
  • Network Support
  • Coachability
  • Communication skills
  • Verbal and written communication
  • Client service
  • Consulting
  • Contract management
  • Regulatory compliance
  • Customer service expertise
  • Phone and email etiquette
  • Application processing
  • Telephone and email etiquette
  • Property tours
  • Sales techniques
  • Creative problem solving
  • Database management
  • Background checks
  • Property management knowledge
  • Property inspections
  • Maintenance requests
  • Application management
  • Administrative support
  • Event planning
  • Collection actions
  • Resident assistance
  • Unit maintenance
  • Data entry
  • Microsoft office
  • Payment collection
  • Disturbance handling

Volunteer Experience

  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Coordinated food drives for improved local food bank stock levels.
  • Coordinated and managed volunteer activities for community service projects.

Languages

Spanish, Limited Working

Languages

Spanish
Limited

Timeline

Director of Operations

Capital V Tech
11.2017 - Current

Office Administrator

Center for Vitreo-Retinal Diseases
01.1997 - 03.2017

Associate's Degree - Business Administration, Court Reporting

Triton College

Century 21 in Real Estate School -

Century 21 in Real Estate School

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Sheila Husain