Sheila Brown
Aurora
Summary
Detail-oriented Server Assistant with extensive experience in fast-paced restaurant settings. Skilled in team collaboration, problem resolution, and safety compliance, consistently upholding cleanliness and quality standards. Proficient in managing customer orders and enhancing satisfaction through effective support. Committed to contributing to operational efficiency and maintaining a safe work environment.
Overview
11
11
years of professional experience
Work History
waitress
Grandmas Table
Montgomery
03.2026 - Current
- Delivered exceptional customer service, enhancing guest experience in fast-paced dining environment.
- Took and processed orders accurately using POS system.
- Maintained cleanliness of tables and dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints with professionalism and empathy, fostering customer loyalty.
- Prepared high-quality beverages consistently, contributing to overall customer satisfaction.
Meat Trimmer
Aurora Meat Packing
Aurora
01.2026 - Current
- Trimmed cuts of meat to ensure adherence to quality standards and enhance presentation.
- Maintained cleanliness and sanitation in work areas.
- Inspected meat products for defects or inconsistencies, contributing to product quality and safety.
- Followed safety protocols for handling sharp tools and equipment.
- Loaded processed meats onto conveyor belts for further processing or packaging.
- Weighed packaged meat products to ensure accuracy of weight before labeling.
- Prepared meats for sale by cutting, trimming, and grinding, ensuring products met customer specifications.
medical and janitorial specialistlist
State of Illinois
Logan
12.2023 - 10.2025
- Ensured cleanliness of assigned areas in compliance with safety protocols.
- Utilized cleaning equipment, including floor scrubbers and vacuums, to enhance overall facility hygiene.
state of illinois disibility act
state or illinois
Logan
10.2022 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction levels.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed tenant communications to address concerns and foster positive relationships.
- Maintained accurate records of property expenses, leases, and tenant interactions.
- Conducted routine inspections of rental properties to ensure compliance with safety standards.
- Coordinated contractor efforts for larger repair projects, ensuring quality workmanship while minimizing costs.
- Remediated major safety issues such as lead paint and mold in older properties.
- Operated equipment and machinery according to safety guidelines.
Hotel Housekeeper
Fairfeild inn and suites by Marriott
Mt. Vernon
01.2015 - 07.2022
Line Worker
Long john silvers
Mt. Vernon
01.2016 - 03.2018
- Assembled and packaged food orders for customer service.
- Operated fryers and grills following food safety guidelines.
- Worked closely with other members of the team to meet deadlines and goals set by management.
- Maintained cleanliness of workstations and equipment throughout shifts.
Education
GED -
Mt.Vernon Township
Mt. Vernon, IL03-2026
Skills
- Food safety
- Point of sale
- Customer service
- Time management
- Problem resolution
- Team collaboration
Timeline
waitress
Grandmas Table
03.2026 - Current
Meat Trimmer
Aurora Meat Packing
01.2026 - Current
medical and janitorial specialistlist
State of Illinois
12.2023 - 10.2025
state of illinois disibility act
state or illinois
10.2022 - 12.2023
Line Worker
Long john silvers
01.2016 - 03.2018
Hotel Housekeeper
Fairfeild inn and suites by Marriott
01.2015 - 07.2022
GED -
Mt.Vernon Township