Sheerce Mullins
Matteson
Summary
Field sales professional with strong expertise in driving business growth and developing client relationships. Demonstrates exceptional leadership in team collaboration and continually adapts to evolving market demands. Skilled in strategic planning, customer engagement, and performance management. Known for achieving results through effective communication and problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Field Sales Manager
2020Companies
11.2024 - Current
- Led sales teams to exceed targets through effective coaching and training initiatives.
- Developed and implemented strategic sales plans to expand market reach and drive revenue growth.
- Analyzed market trends to identify new opportunities, enhancing competitive positioning for products.
- Collaborated with cross-functional teams to ensure alignment on product launches and promotional activities.
- Conducted regular field visits to assess team effectiveness and implement improvement strategies as needed.
- Established strong client relationships through consistent communication and excellent customer service.
Field Sales Manager
Samsung Electronics America
08.2018 - 11.2024
- Orchestrated comprehensive sales strategies to drive sell-out of Samsung products across diverse channels within an assigned territory.
- Led a high-performing team of sales representatives, consistently surpassing sales revenue and unit targets.
- Developed and executed customized sales tactics, training programs, and brand advocacy initiatives to maximize market share and exceed revenue objectives.
- Cultivated enduring partnerships with retail sales personnel and store leadership, enhancing brand presence and consumer engagement.
- Conducted one-on-one and group training sessions to equip sales personnel with in-depth knowledge of Samsung products and features, resulting in heightened consumer recommendations and increased brand affinity.
Sales Manager
Sprint Store
01.2018 - 08.2018
- Lead a team of sales representatives in a fast-paced retail environment, driving sales performance and achieving revenue targets.
- Develop and implement effective sales strategies to promote Sprint cell phone products and services, ensuring alignment with company objectives.
- Consistently exceeded monthly sales targets by approximately 10% through effective team leadership and sales coaching.
- Train and coach sales team members on product knowledge, sales techniques, and customer service best practices to enhance overall performance.
- Monitor sales metrics and analyze performance data to identify areas for improvement and implement corrective actions as necessary.
- Received multiple awards for top sales performance and outstanding leadership, including "Sales Manager of the Year" and "Excellence in Customer Service."
- Cultivate strong relationships with customers to drive loyalty and repeat business, while also resolving any escalated customer issues in a timely and satisfactory manner.
- Implemented a new sales training program that resulted in a 25% increase in sales productivity and customer satisfaction scores.
Sales and Marketing Associate
Xfinity
03.2014 - 01.2018
- Promoted and sold Comcast products and services, including video, high-speed internet, voice, and XFINITY Home, to residential customers.
- Utilized advanced product knowledge and sales process experience to maximize sales and effectively work assigned turf.
- Demonstrated thorough competitive knowledge and effectively communicated features, benefits, product differences, pricing, and campaigns.
- Developed rapport with customers, evaluated their product needs, and made recommendations to meet their requirements.
- Increased customer understanding of Comcast products and pricing models, highlighting competitive advantages over other service providers.
- Created and executed turf management plans independently, utilizing experience-based sales techniques to meet and exceed sales goals.
- Implemented effective sales closing techniques to ensure product installation goals were achieved.
- Maintained regular, consistent, and punctual attendance, working nights and weekends, as necessary.
Sales and Marketing Associate
U.S. Cellular
05.2005 - 03.2014
- Promoted and sold U.S. Cellular products and services to customers, including wireless plans, devices, and accessories.
- Demonstrated in-depth knowledge of U.S. Cellular's product offerings and competitive advantages.
- Utilized effective sales techniques to engage customers, identify their needs, and recommend tailored solutions.
- Built strong customer relationships to drive repeat business and enhance customer satisfaction.
- Achieved and exceeded sales targets consistently by leveraging product knowledge and sales skills.
- Stayed updated on industry trends and changes in technology to provide accurate information to customers.
- Assisted with inventory management, merchandising, and store operations as needed.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General
DeVry University
Lisle, IL01.2014
Skills
- Strategic Planning
- Conflict Resolution
- Market Analysis
- Project Management
- Accuracy & Precision
- Time Management
- Communication Skills
- Coaching
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Certification
- Lynda.com - Transformational Leadership
- Lean Six Sigma
Timeline
Field Sales Manager
2020Companies
11.2024 - Current
Field Sales Manager
Samsung Electronics America
08.2018 - 11.2024
Sales Manager
Sprint Store
01.2018 - 08.2018
Sales and Marketing Associate
Xfinity
03.2014 - 01.2018
Sales and Marketing Associate
U.S. Cellular
05.2005 - 03.2014
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General
DeVry University