Sheeraz Mustafa
Lansing
Summary
Results-driven Business Analyst with a proven track record at Disoran, excelling in requirements gathering and data analysis. Enhanced decision-making through automated reporting in Power BI and improved workflow efficiency. Strong communicator and critical thinker, adept at aligning stakeholder goals and optimizing project outcomes.
Overview
6
6
years of professional experience
Work History
Business Analyst
Disoran
01.2024 - 02.2025
- Documented business needs through collaboration with stakeholders via Confluence and process maps, ensuring alignment on project goals.
- Supported Agile projects using Jira, helping manage backlog, user stories, and sprint tasks.
- Automated weekly and monthly performance reports, enhancing data visibility and decision-making using Excel PivotTables, charts, and Power BI.
- Conducted data validation, improving report accuracy and reducing manual errors by 30%.
Business Analyst Support
Allied Benefit Services
Munster
04.2020 - 12.2023
- Tracked delivery and client service metrics in Excel using VLOOKUP and IF statements to identify trends.
- Coordinated inventory and delivery operations to minimize delays by optimizing logistics data.
- Communicated with internal teams via Teams and Outlook to enhance workflow alignment.
- Maintained records via SharePoint, supporting compliance and audit-readiness.
IT & Data Support Analyst
Blue Cross Blue Shield (via Michigan Health Preference)
MI
10.2018 - 04.2020
- Resolved hardware and software issues for clinic staff, reducing downtime by 40%.
- Managed patient records and visit logs in Excel, improving reporting accuracy through formula auditing.
- Converted manual patient logs into digital formats, streamlining data processing and improving accessibility.
- Developed and maintained staff schedules and payroll tracking tools in Excel and Access, ensuring accurate tracking of hours.
Education
Business Analyst IT Certification - Requirements Gathering, Agile/Scrum, SQL Basics, Process Mapping
Agile Solutions
03-2017
Coursework in General Education -
South Suburban College
South Holland, IL01-2015
High School Diploma -
Thornton Fractional South High School
Lansing, IL01-2012
Skills
- Requirements Gathering
- Data Analysis: Excel (Advanced)
- Power BI
- Project Management
- Workflow Optimization
- Project Tools: Jira
- Document Management
- Systems & Support: Microsoft Access
- Outlook
- Office 365
- Windows OS
- Other Tools: SharePoint
- Microsoft Teams
- Customer Feedback
- Troubleshooting
- Critical Thinking
- Communication
- Time Management
Additional Highlights
- Business Process Mapping (Visio, Lucidchart)
- Report Automation & KPI Dashboard Creation
- Requirements Documentation & Stakeholder Communication
- Technical Troubleshooting & IT Support
- Customer Service & Cross-Team Coordination
Timeline
Business Analyst
Disoran
01.2024 - 02.2025
Business Analyst Support
Allied Benefit Services
04.2020 - 12.2023
IT & Data Support Analyst
Blue Cross Blue Shield (via Michigan Health Preference)
10.2018 - 04.2020
Business Analyst IT Certification - Requirements Gathering, Agile/Scrum, SQL Basics, Process Mapping
Agile Solutions
Coursework in General Education -
South Suburban College
High School Diploma -
Thornton Fractional South High School