Khatija Mohideen
Addison
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
11
11
years of professional experience
Work History
Care Coordinator Supervisor
Sahara HomeCare
Bolingbrook
06.2024 - Current
- Explained policies, procedures and services to patients.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Maintained records management system to process personnel information and produce reports.
- Educated clients on available resources and services within their communities.
- Maintained accurate client records in accordance with agency policies and procedures.
Office Assistant
Sahara HomeCare
Lombard
12.2023 - 06.2024
- Maintained an organized filing system of paper documents and electronic files.
- Processed and prepared business or government forms and expense reports.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Managed daily office operations and maintained a clean and efficient environment
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained confidentiality of sensitive information and documents.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Copied, sorted and filed records of office activities and business transactions.
Khatija Collection
Self Employed Services
Wood Dale
04.2014 - 04.2023
Education
Bachelor of Science - Interaction Design
Loyola University India
Chennai 11-1993
Skills
- Patient advocacy
- Record management
- Resource coordination
- Confidentiality practices
- Community outreach
- Effective communication
- Time management
- Problem solving
- Customer service
- Team leadership
- Regulatory compliance
- Inventory management
- Training and mentoring
- Care delivery
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Care Coordinator Supervisor
Sahara HomeCare
06.2024 - Current
Office Assistant
Sahara HomeCare
12.2023 - 06.2024
Khatija Collection
Self Employed Services
04.2014 - 04.2023
Bachelor of Science - Interaction Design
Loyola University India