Summary
Overview
Work History
Education
Skills
Timeline
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Sheba Arshad

Elgin

Summary

Looking for a full time position in a creative and innovative company that can advance my skills & knowledge with the latest technologies.

Overview

22
22
years of professional experience

Work History

Patient Account Specialist

UHS - Streamwood Hospital
04.2021 - Current
  • Assisted patients with account inquiries and resolved billing issues efficiently.
  • Maintained accurate patient records and updated account information in systems.
  • Supported team members by providing information on billing procedures and policies.
  • Learned regulatory compliance standards to ensure adherence in patient accounts management.
  • Collaborated with healthcare providers to gather necessary documentation for claims processing.
  • Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
  • Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
  • Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
  • Filed Disputes and Appeals. Opened tickets for resolutions.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Collaborated closely with the Medical Records Department to obtain required documentation for claim submissions or appeals promptly as requested by insurance carriers.

Software Test Engineer

Motorola, Inc
08.2003 - 07.2007
  • Developed and executed comprehensive test plans for software applications, ensuring high-quality deliverables.
  • Collaborated with cross-functional teams to identify and resolve critical software defects rapidly.
  • Utilized automated testing tools to enhance testing efficiency and reduce manual efforts significantly.
  • Analyzed system requirements and design specifications to create effective test cases aligned with project goals.
  • Conducted performance testing to validate application stability under various load conditions, providing actionable insights.
  • Led root cause analysis sessions to address recurring issues, driving long-term improvements in product quality.
  • Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
  • Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
  • Optimized test cases to maximize success of manual software testing.
  • Designed testing scenarios for usability testing.
  • Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback.
  • Participated in available trainings to improve software knowledge.

Education

Bachelor of Science - Computer Science

DePaul University
Chicago, IL
07-2002

NVQ National Vocational Qualification - Business Administration

East Birmingham College
Birmingham England, United Kingdom
06-1994

Skills

  • HIPAA compliance
  • Analyze root causes and identify issues
  • Verbal and written communication/Attention to detail
  • Patient account management through complete cycle
  • Administrative support/ multi tasking/ Teamwork
  • Suggest ideas for improvement for processes

Timeline

Patient Account Specialist

UHS - Streamwood Hospital
04.2021 - Current

Software Test Engineer

Motorola, Inc
08.2003 - 07.2007

Bachelor of Science - Computer Science

DePaul University

NVQ National Vocational Qualification - Business Administration

East Birmingham College

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Sheba Arshad