Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sheadon Wilson

Casey

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Assistant Manager with comprehensive knowledge in team leadership and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Possess strong interpersonal skills, problem-solving abilities, and decision-making skills that drive business success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

JV Enterprises
Casey
04.2023 - Current
  • Ensure that there are enough supplies in stock for customers.
  • Maintain good customer relations by greeting them, helping them choose food items, and providing information on products.
  • Answer customer questions, and assist with menu options, and current promotions.
  • Assist customers when they have problems or require help.
  • Conduct cash transactions, and ensure that the correct amount is given to customers.
  • Prepare orders for delivery and pickup.
  • Assist store managers with other tasks, such as ordering new product lines, managing inventory levels, and ensuring that stores are clean.
  • Establish a positive customer relationship.
  • Make sure the store has a pleasant, friendly vibe.
  • Make the workplace more productive.
  • Improve operations; work closely with the store’s management team, and provide assistance when it is required.
  • Follow up with customers about any issues they may have had. Keep track of all phone calls, emails, and text messages that come in. Take care of any client problems.
  • Keep track of all phone calls, emails, and text messages that come in from area managers.
  • Trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Contact the tech support team when the operating and point-of-sale systems fail.

Bank Teller

Preferred Bank
Casey
04.2022 - 04.2023
  • Performed cash handling duties including counting currency, coins and checks.
  • Verified amounts and integrity of every check or funds transfer.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Responded and assisted customers with account inquiries and updates.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Trained employees on cash drawer operation.
  • Provided customer service to customers by answering inquiries, resolving complaints, and processing transactions in a timely manner.
  • Maintained confidentiality of bank records and client information.
  • Assisted customers with opening new accounts, ordering checks, and creating online banking services.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Retail Sales Associate

Home Goods Warehouse
Yulee
03.2021 - 11.2021
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers to determine wants or needs.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Participated in team meetings and training sessions.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled returns and exchanges according to company policies.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Education

High School Diploma -

Casey-Westfield High School
Casey, IL
05-2020

Some College (No Degree) - General Studies

Lake Land College
Mattoon, IL

Skills

  • Inventory management
  • Cash handling
  • Employee training
  • Customer service
  • Sales promotions
  • Point-of-sale operation
  • Team collaboration
  • Time management
  • Product knowledge
  • Organizational skills
  • Problem resolution
  • Time management abilities
  • Self motivation
  • Communication skills
  • Teamwork
  • Staff training
  • Multitasking capacity

Certification

  • ServSafe - Food handler certification
  • Basset certification - Beverage Alcohol Sellers and Servers
  • Certified Nursing Assistant

References

References available upon request.

Timeline

Assistant Manager

JV Enterprises
04.2023 - Current

Bank Teller

Preferred Bank
04.2022 - 04.2023

Retail Sales Associate

Home Goods Warehouse
03.2021 - 11.2021

High School Diploma -

Casey-Westfield High School

Some College (No Degree) - General Studies

Lake Land College

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Sheadon Wilson