Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shayna Orman

Summary

I believe in the power of people to drive exceptional work. Thankfully, I'm someone who thrives in uplifting others. I'm known for bringing a fun and lively vibe to any team. Being a 'people person' is not just a trait, it's who I am. This quality naturally extends to how I interact with clients- approachable, warm, and genuinely interested in helping. I'm here to build genuine connections and provide service that truly matters.

Overview

3
3
years of professional experience

Work History

OPERATIONS AND CLIENT MANAGER

Alma Auction House
11.2021 - Current
  • Managed a diverse portfolio of 400+ client accounts from over 30 countries across three platforms
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution via phone, email, and in-person
  • Oversaw daily operations at the auction house, leading a small team of catalogers, photographers, and gemologists
  • Designed and implemented an end-to-end item processing system, directly contributing to a 40% increase in company revenue
  • Introduced a CRM system, resulting in enhanced client management and a reduction in company response time from 3+ hours to a maximum of 1 hour during business hours

PR AND MARKETING STRATEGIST

Balagone
06.2021 - 09.2022
  • Conducted thorough market research to pinpoint opportunities for a book launch promotion
  • Developed highly persuasive pitches, contributing to a notable 20% increase in successful collaborations with influencers and podcasts
  • Worked directly with the book's author to meticulously plan and execute an Israel and US book tour

INDUSTRIAL DESIGNER

Alyn Hospital - Internship
01.2021 - 09.2022
  • Collaborated with designers and medical professionals on inclusive projects for children
  • Managed end-to-end development of two key projects

Education

B.DES INDUSTRIAL DESIGN -

HADASSAH COLLEGE (HAC)
Jerusalem
07.2022

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Client Services
  • Strategy Development
  • Sales
  • Ideation
  • Market Research
  • Multitasking
  • Adobe Creative Cloud
  • Organizational Skills

Languages

English
Proficient
C2
Hebrew
Advanced
C1

Timeline

OPERATIONS AND CLIENT MANAGER

Alma Auction House
11.2021 - Current

PR AND MARKETING STRATEGIST

Balagone
06.2021 - 09.2022

INDUSTRIAL DESIGNER

Alyn Hospital - Internship
01.2021 - 09.2022

B.DES INDUSTRIAL DESIGN -

HADASSAH COLLEGE (HAC)

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Shayna Orman