Skincare and Wellbeing
Shayna Brook
Certified Medical Assistant
Chicago
Summary
Highly accomplished Office Supervisor with a strong background in healthcare administration, overseeing operations in the Lakeview and Hyde Park office locations. With 7 years of experience in the healthcare industry, I possess a comprehensive understanding of healthcare management, patient care, and regulatory compliance. My Master's degree in Healthcare Administration has equipped me with the necessary skills to lead, organize, and optimize office functions to ensure superior patient experiences and operational efficiency.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Medical Office Supervisor
Illinois Dermatology Institute, LLC
10.2023 - Current
- Manages and oversees two clinics; Lakeview & Hyde Park.
- Overseeing daily administrative tasks, such as appointment scheduling, patient check-ins, and record-keeping.
- Managing electronic health records (EHR) systems and ensuring compliance with patient privacy regulations (HIPAA).
- Supervising and supporting administrative staff, such as receptionists and medical office assistants.
- Conducting staff training, setting performance expectations, and conducting performance reviews.
- Ensuring excellent patient service by addressing inquiries, resolving concerns, and maintaining a welcoming and professional atmosphere in the clinic.
- Keeping track of inventory for medical and office supplies, ensuring adequate stock levels, and ordering supplies as needed.
- Ensuring compliance with healthcare regulations and standards, particularly regarding dermatology practice requirements and patient safety.
- Assisting in budgeting and financial management, including monitoring expenses, tracking revenue, and identifying cost-saving opportunities.
- Managing and optimizing the use of office management software, EHR systems, and other technology to enhance clinic efficiency.
- Preparing reports for clinic management on key performance metrics, patient satisfaction, and operational efficiency.
- Handling and resolving any operational or patient-related issues that may arise within the clinic.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Lead Certified Medical Assistant
The Skincare Center
09.2019 - 08.2023
- Communicated clearly and effectively with up to 90 patients per day to verify information, determine purpose of visit and record medical history.
- Boosted cosmetic sales products for the 3 practice locations.
- Coordinated Biologics for various skin diseases.
- Assisted in cosmetic procedures such as microneedling, laser hair removal, intense pulse light, vbeam laser.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Responsible for Mentoring and Training of all new hires, including shadowing and formal training and enablement.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant
Northwestern Medicine
04.2019 - 09.2019
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Verified appropriate lab couriers picked up collected lab specimens.
- Ambulated, turned and positioned patients.
Medical Assistant
Northshore University Health
07.2017 - 12.2018
- Prepared initial patient charts for admission
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
Education
MBA - Healthcare Administration
Purdue University
09.2021 - 03.2023
Bachelor of Science - Public Health
Southern Illinois University Carbondale
09.2012 - 05.2016
Skills
Medical Record Systems
Relationship Management with Patients
Expectations Management
Professionalism
Patient/Customer-focused care
Working Under Pressure
Leadership and Office Management
Account management
Product presentation
Interests
Exercise and healthy lifestyle
Enjoying time with family and friends
Timeline
Medical Office Supervisor
Illinois Dermatology Institute, LLC
10.2023 - Current
MBA - Healthcare Administration
Purdue University
09.2021 - 03.2023
Lead Certified Medical Assistant
The Skincare Center
09.2019 - 08.2023
Medical Assistant
Northwestern Medicine
04.2019 - 09.2019
Medical Assistant
Northshore University Health
07.2017 - 12.2018
Bachelor of Science - Public Health
Southern Illinois University Carbondale
09.2012 - 05.2016