Summary
Overview
Work History
Education
Skills
Timeline
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SHAYLUN WILLIAMS

Champaign

Summary

Senior at the University of Illinois at Urbana-Champaign pursuing a Bachelor of Arts in Political Science, expected to graduate in May 2026. Over six years of experience in medical reception, childcare, hospitality, and administrative project support. Known for dependable work ethic, warm and collaborative nature, and commitment to helping others. Seeking a job position that values empathy, organization, and professionalism. Professional hospitality worker with a proven track record in providing exceptional customer service. Strong focus on teamwork and adaptability, skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean workspace. Reliable, results-driven individual with a positive attitude and excellent communication skills.

Overview

8
8
years of professional experience

Work History

Server

Biaggi’s Ristorante
05.2024 - 05.2025
  • Delivered courteous, attentive service in a fast-paced dining environment.
  • Managed multiple tables, adapted to special requests, and ensured a seamless guest experience.
  • Maintained cleanliness and organization in dining areas while collaborating with kitchen staff to meet time-sensitive demands.

Project Assistant

PVM Inc.
12.2021 - 06.2023
  • Provided administrative and project coordination support for a firm specializing in church construction and development.
  • Assisted project managers with scheduling, documentation, and communication across internal teams and external clients.
  • Maintained project timelines, organized digital files, and tracked progress to ensure deliverables remained on schedule.
  • Strengthened cross-functional operations by proactively identifying bottlenecks and offering solutions.

Nanny

Private Household
01.2021 - 06.2021
  • Delivered nurturing care for children, fostering social, emotional, and academic growth through structured routines and developmental activities.
  • Promoted a safe, supportive environment using consistent discipline, engagement, and empathy.
  • Built strong and trusting relationships with both children and parents by maintaining open communication and reliability.

Front Desk Medical Receptionist

Naper Grove Vision Care
06.2018 - 12.2020
  • Managed daily front-desk operations, including check-in/check-out, appointment scheduling, and insurance processing.
  • Ensured confidentiality and accuracy of patient records in strict accordance with HIPAA guidelines.
  • Handled billing, processed payments, and resolved scheduling or account issues with professionalism and care.
  • Created a welcoming and organized environment that contributed to the practice’s strong patient retention.

Server

Kiss My Dish
09.2017 - 11.2018
  • Provided efficient, friendly service to guests in a casual dining setting.
  • Processed orders, handled payments, and maintained a clean and inviting dining space.
  • Demonstrated teamwork and adaptability during peak service hours to ensure guest satisfaction.

Education

Bachelor of Arts - Political Science

University of Illinois At Urbana-Champaign
05.2026

Skills

  • Patient-centered service and support
  • Administrative coordination
  • Medical office operations & scheduling
  • HIPAA compliance & confidentiality
  • Conflict resolution & active listening
  • Verbal and written communication
  • Team collaboration and multitasking
  • Childcare and family engagement
  • Detail-oriented time management
  • Dependable and self-motivated
  • Strong work ethic
  • Exceptional customer service

Timeline

Server

Biaggi’s Ristorante
05.2024 - 05.2025

Project Assistant

PVM Inc.
12.2021 - 06.2023

Nanny

Private Household
01.2021 - 06.2021

Front Desk Medical Receptionist

Naper Grove Vision Care
06.2018 - 12.2020

Server

Kiss My Dish
09.2017 - 11.2018

Bachelor of Arts - Political Science

University of Illinois At Urbana-Champaign

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SHAYLUN WILLIAMS