Shayla Schilling
Crystal Lake
Summary
I am motivated with an engaging personality and flexible approach. I love bringing good energy into any corporation I step into. Putting customers and other individuals before myself. I am a very committed person. I am very good at multitasking and have a self-motivated personality. However, I can work with either team and or by myself.
Overview
4
4
years of professional experience
Work History
Sever
Wings Etc
09.2021 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Checked guests' identification before serving alcoholic beverages.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Mutual Ace Hardware
05.2020 - 07.2021
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Cut keys, did carry-outs, as well as help maintain the stores merchandise
Education
No Degree - Nursing
McHenry County College
Crystal Lake, ILHigh School Diploma -
Cary-Grove High School
Cary, IL05.2023
Skills
- Memory retention
- Team Leadership
- Menu Recommendations
- Table Monitoring and Turnover
- Communication
- Patient
- Creativity
- Problem Solving
Volleyball
I have played volleyball for about seven years. It has taught me many things: discipline, communication, and self-refinance. As well as teaching me how to play with a team.
Timeline
Sever
Wings Etc
09.2021 - Current
Cashier
Mutual Ace Hardware
05.2020 - 07.2021
No Degree - Nursing
McHenry County College
High School Diploma -
Cary-Grove High School
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