Shayla Ross
Oswego
Summary
Accomplished logistics and operations management professional with over 8 years of experience in coordinating complex operations and streamlining processes. Expertise in problem-solving and team leadership, leveraging technology to enhance efficiency and customer satisfaction. Strong communicator committed to delivering high-quality service in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics Manager
Bare Metal
Aurora
11.2025 - Current
- Managed logistics operations to achieve on-time product delivery.
- Implemented cost-saving measures through route optimization, reducing transportation expenses.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Trained and mentored staff on logistics best practices, enhancing safety compliance.
- Monitored compliance with regulations in transportation and warehousing activities.
- Led and managed projects to support logistics efforts and plans.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
Logistics Coordinator
Hub Group
Oakbrook Terrace
03.2024 - 11.2025
- Coordinated freight schedules and shipments with carriers to ensure timely deliveries.
- Processed shipping documentation and maintained accurate records.
- Implemented tracking systems to improve shipment visibility for stakeholders.
- Updated customers and suppliers on shipment status to maintain clear communication.
- Planned routes to reduce delays and enhance delivery efficiency.
- Ensured compliance with relevant laws, regulations, safety standards, and contractual obligations while managing freight operations.
Operations Manager
TWENTY3 LOGISTICS
Downers Grove
11.2020 - 03.2024
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Delegated efficient daily tasks to employees, enhancing daily progress and operational workflow.
- Established effective communication among unit staff and organization leadership, minimizing miscommunications and missed deadlines.
- Addressed customer issues to support lower-level employees and uphold high standards of customer service.
Admin/Dispatcher
Courier Express One Inc.
Lisle
10.2018 - 07.2020
- Evaluated and adjusted over 30 routes based on daily conditions, available workers, and traffic hazards.
- Planned and organized work of subordinate staff, ensuring consistent adherence to organizational standards.
- Implemented schedule and policy changes, collaborating with management to develop policies and procedures that align with organizational goals.
Education
Bachelor of Arts - Social Sciences
Benedictine University
Lisle, IL05-2019
Skills
- Logistics Management
- Transportation solutions
- Logistics analysis
- Inventory control
- Data analysis
- Process Improvement
- Operations Management
- Project Management
- Strategic planning
- Team leadership
- Logistics software
- Customer relations
- Problem solving
- Effective communication
Certification
Leadership and Management
Timeline
Logistics Manager
Bare Metal
11.2025 - Current
Logistics Coordinator
Hub Group
03.2024 - 11.2025
Operations Manager
TWENTY3 LOGISTICS
11.2020 - 03.2024
Admin/Dispatcher
Courier Express One Inc.
10.2018 - 07.2020
Bachelor of Arts - Social Sciences
Benedictine University