SHAYLA JANVIER
Barrington
Summary
Motivated Healthcare Leadership student with strong written and verbal communication skills, customer service experience, and a proven ability to manage time and multitask effectively. Eager to apply academic knowledge to a healthcare administration or clerical role, with proficiency in Microsoft Office, Google G-Suite, data entry, and organizational support. Looking to contribute to a dynamic healthcare team while delivering exceptional client support and administrative efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist
The Grove of Skokie
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answer and transfer calls promptly, providing clear and helpful information to residents and visitors.
- Monitor security cameras to ensure the safety and security of the premises.
- Send out emails to staff, communicating important updates and announcements.
- Manage faxing and scanning tasks, ensuring timely and accurate document processing.
- Serve as the first point of contact for inquiries, demonstrating professionalism and customer service excellence.
Summer Intern
Fullett Swanson PC
07.2023 - 08.2023
- Answered phones and greeted clients
- Assisted with transition from an all-physical to an all-digital environment by digitizing and organizing case files to streamline access, reduce physical storage needs, and improve overall efficiency in document retrieval and management
- Scanned, copied, and saved firm's case files, paying close attention to detail to ensure all documents were stored in correct place
- Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
Seasonal Merchandise Associate
Marshalls
11.2019 - 01.2020
- Greeted customers as they entered store, answered any questions, and helped locate items
- Handled cash and credit transactions, paying close attention to detail to ensure all customers were charged correctly
- Stocked and restocked racks and shelves, ensuring customers had variety of items to choose from and store remained organized
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Education
Bachelor of Healthcare - Leadership - Healthcare - Leadership
National Louis University
Chicago, IL12.2025
Associate in Arts - undefined
Harper College
Palatine, IL08.2020
Timeline
Receptionist
The Grove of Skokie
01.2025 - Current
Summer Intern
Fullett Swanson PC
07.2023 - 08.2023
Seasonal Merchandise Associate
Marshalls
11.2019 - 01.2020
Associate in Arts - undefined
Harper College
Bachelor of Healthcare - Leadership - Healthcare - Leadership
National Louis University
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