Shayla Fields
Chicago
Summary
Experienced Operations Manager with a proven track record in directing operations, shaping corporate vision, and inspiring team members through effective communication of ideas and strategies. Skilled in holding team members accountable to drive results and overcome obstacles. Proficient in utilizing Lean methodology for continuous process improvement. Foster team member engagement and recognition through approachable leadership style.
Overview
23
23
years of professional experience
Work History
Manager of Operations
Diverse Facility Solutions
02.2021 - Current
- Assessed daily operational requirements.
- Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies
- Examined everyday timetables for accuracy and optimization.
- Formulated plans facilitating employees with resources to boost customer retention.
- Collaborated with senior management to establish essential performance metrics.
- Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays
- Facilitated communication among airport shareholders.
- Used forecasting data to prepare daily work assignments, delegate tasks, and expertly meet business demands
- Led team of 20 employees, delivering results aligned with organizational goals.
- Developed quality talent from within to retain engaged employees and remain competitive
- Facilitated team collaboration to foster shared goals.
- Oversaw operations onsite to ensure alignment with company standards.
- Coordinated payroll distribution efficiently.
Manager of Operations
Professional Business Providers
08.2002 - 02.2021
- Consistently supported team efforts while driving towards maintaining company goals.
- Led thorough training sessions to improve customer service and task management.
- Oversaw a team comprising up to 60 members.
- Fostered collaboration within the team to achieve targets.
- Hired, assessed, trained, and disciplined production team members.
- Efficiently resolved issues demonstrating strong problem-solving skills.
- Ensured timely and precise payroll execution.
Education
High School Diploma -
Randallstown High School
Randallstown, MD06.1993
Skills
- Team building and leadership
- Assignment delegation
- Operations oversight
- Regulatory compliance
- Budgeting schedule and cost control
- Performance optimization
- Data management
- Payroll record-keeping
- Program administration
- Staff training
- Schedule management on deputy and pay-com
Additional Information - Vaccination Status
Covid-19 vaccination card available upon request
Timeline
Manager of Operations
Diverse Facility Solutions
02.2021 - Current
Manager of Operations
Professional Business Providers
08.2002 - 02.2021
High School Diploma -
Randallstown High School
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