Shawntelle Campbell
Chicago
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Relationship Banker
Bank of America
Chicago, IL
09.2019 - Current
- Assisted customers with account inquiries and transactions efficiently.
- Facilitated identification of client financial needs and recommended appropriate products.
- Educated clients on digital banking tools and resources available.
- Resolved customer issues promptly while adhering to company policies.
- Cultivated strong client relationships through tailored banking solutions and exceptional customer service.
- Provided support in identifying client financial needs and recommending suitable products.
- Supported sales efforts by promoting bank services during customer interactions.
Senior Banker
Bank of America
Chicago, IL
09.2015 - 09.2019
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Balanced teller drawers and ATM cash.
- Increased client satisfaction by providing customized financial solutions tailored to their specific needs.
Teller Operational Specialist
Bank of America
Chicago, IL
11.2006 - 09.2015
- Assisted clients with account inquiries, providing prompt and reliable service.
- Balanced cash drawer daily to ensure accuracy and compliance with policies.
- Collaborated with team members to improve customer service strategies and enhance client satisfaction.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Senior Teller
Bank of America
Chicago, IL
08.2006 - 11.2006
- Oversaw daily teller operations, ensuring compliance with regulatory standards and company policies
- Streamlined cash handling processes, enhancing accuracy in transactions and reducing discrepancies.
- Resolved complex customer inquiries, improving satisfaction through effective problem-solving techniques.
Teller
Bank of America
Chicago, IL
08.2005 - 08.2006
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Operated cash handling systems, maintaining accurate cash drawer balances
- Identified opportunities for process improvements, contributing to enhanced operational effectiveness.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Education
No Degree - Computer Science
East West University
Chicago, ILHigh School Diploma - Computational Science
Harlan Community Academy
Chicago, IL06.1992
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Financial services
- Financial advising
- Banking
- Critical thinking
- Active listening
- Relationship building
- Problem-solving abilities
- Effective communication
- Self motivation
- Product knowledge
- Client relations
Timeline
Relationship Banker
Bank of America
09.2019 - Current
Senior Banker
Bank of America
09.2015 - 09.2019
Teller Operational Specialist
Bank of America
11.2006 - 09.2015
Senior Teller
Bank of America
08.2006 - 11.2006
Teller
Bank of America
08.2005 - 08.2006
No Degree - Computer Science
East West University
High School Diploma - Computational Science
Harlan Community Academy