Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawnee' Scott

Chicago

Summary

Dynamic leader with a proven track record at Shake Shack, enhancing team performance and customer satisfaction through effective staff development and problem-solving skills. Specializes in operations management and training, driving sales growth and ensuring high-quality service delivery. Excelled in staff management and inventory control, achieving optimal profitability and brand awareness.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Shake Shack
02.2024 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Responsible for restaurant operations and ensuring the execution of all company standards through delegation

Manager

Shake Shack
01.2021 - 02.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Demonstrated leadership with a focus on coaching and achieving excellence.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Ensured compliance with sanitation and safety regulations
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.

Shift Manager

Shake Shack
06.2019 - 01.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

NSO Trainer

Shake Shack
05.2017 - 06.2019
  • Remained up to date with the latest Shack standards and procedures.
  • Improved employee performance by delivering targeted training sessions.
  • Enhanced learning experiences, using interactive training modules.
  • Improved training satisfaction by adapting sessions to diverse learning styles.
  • Encouraged professional growth by providing ongoing mentoring and support.
  • Conducted follow-up sessions for reinforcing training objectives and outcomes.

Team Member

Shake Shack
10.2014 - 05.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Participated in community events, strengthening store's local engagement and reputation.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Processed cash and card transactions using a point-of-sale system

Education

Moraine Valley Community College
Palos Hills, IL

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Training and development background
  • Excellence Reflex
  • Problem Solving

Certification


  • Illinois Basset Certification
  • Food Protection Manager Certification

Timeline

Assistant General Manager

Shake Shack
02.2024 - Current

Manager

Shake Shack
01.2021 - 02.2024

Shift Manager

Shake Shack
06.2019 - 01.2021

NSO Trainer

Shake Shack
05.2017 - 06.2019

Team Member

Shake Shack
10.2014 - 05.2017

Moraine Valley Community College

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Shawnee' Scott